Zoiper FAQ

Answers to your most common questions about Zoiper.

Quick, simple, and helpful information at a glance.

What is Zoiper?
Zoiper is a softphone application that allows you to make and receive calls using your computer or mobile device.
Can I use Zoiper on my computer?
Yes, Zoiper is available for both Windows and Mac operating systems.
How do I download and install Zoiper on my device?
You can download and install Zoiper directly from their website or through the app store for your device.
Can I make international calls with Zoiper?
Yes, Zoiper allows you to make calls to both local and international numbers.
Is Zoiper free to use?
Zoiper offers both a free and paid version. The free version has limited features while the paid version offers more advanced features.
How do I add and manage contacts in Zoiper?
You can add contacts by clicking on the "Contacts" tab and selecting "Add Contact". You can also import contacts from your device's address book.
Why is my audio not working on Zoiper?
This could be due to a few reasons, such as incorrect microphone or speaker settings, internet connection issues, or a problem with the Zoiper software. Try troubleshooting these areas to resolve the issue.
How can I change my ringtone on Zoiper?
You can change your ringtone by going to the "Settings" tab and selecting "Audio". From there, you can choose a different ringtone from the options provided.
My calls keep dropping on Zoiper. What can I do?
This could be due to a weak internet connection or network issues. Try moving to an area with stronger internet signal or contact your service provider for assistance.
Can I use Zoiper on a mobile data connection?
Yes, you can use Zoiper on a mobile data connection but it may use a significant amount of data. It is recommended to use a WiFi connection instead.
How do I set up my voicemail on Zoiper?
You can set up your voicemail by going to the "Settings" tab and selecting "Voicemail". From there, you can record a greeting and set up your voicemail box.
I forgot my Zoiper login password. What should I do?
You can reset your password by clicking on the "Forgot password?" link on the Zoiper login page. A reset link will be sent to your email to create a new password.
Is Zoiper compatible with all SIP providers?
Zoiper is compatible with most SIP providers, but it is recommended to check with your provider to ensure compatibility.
How do I change my online status on Zoiper?
You can change your status by clicking on the status icon on the top right corner of the Zoiper window and selecting a different status from the drop-down menu.
My Zoiper app keeps crashing. How can I fix this?
Try uninstalling and reinstalling the app or clearing the app's cache and data. You can also contact Zoiper's support team for further assistance.
Can I use Zoiper for conference calls?
Yes, you can use Zoiper for conference calls by setting up a conference bridge with your SIP provider.
How do I forward calls to another number on Zoiper?
You can forward calls by going to the "Settings" tab and selecting "Call Forwarding". From there, you can set the number you want to forward calls to.
Can I block unwanted calls on Zoiper?
Yes, you can block numbers by going to the "Settings" tab and selecting "Call Blocking". From there, you can add numbers to your block list.
I am getting an "Invalid login credentials" error on Zoiper. What does this mean?
This means that the username or password you entered is incorrect. Double-check your login information and try again.
Can I use Zoiper for video calls?
Yes, Zoiper supports video calls on devices with a camera.
How do I update my version of Zoiper?
You can check for updates by going to the "About" tab and selecting "Check for Updates". Zoiper will automatically update to the latest version.
My Zoiper app is not ringing for incoming calls. How do I fix this?
This could be due to your device's notification settings. Make sure notifications are turned on for the Zoiper app in your device's settings.
Can I use Zoiper on multiple devices?
Yes, you can use Zoiper on multiple devices but you will need to log in with the same account on each device.
How can I delete a call history on Zoiper?
You can delete a call history entry by right-clicking on it and selecting "Delete" or by selecting the entry and pressing the "Delete" button on your keyboard.
I am receiving a "Registration failed" error on Zoiper. What does this mean?
This means that your device was unable to register with your SIP provider. Check your internet connection or contact your provider for assistance.
Can I change the ring duration on Zoiper?
Yes, you can change the ring duration by going to the "Settings" tab and selecting "Preferences". From there, you can adjust the ring duration in the "General" tab.
How do I change my password on Zoiper?
You can change your password by going to the "Settings" tab and selecting "Security". From there, you can enter a new password and save the changes.
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