What is zooplus?
Zooplus is an online pet supply store that offers a wide range of products for various types of pets.
How can I create an account on zooplus?
You can create an account on zooplus by clicking on the "Register" button on the top right corner of the website and filling out the required information.
I forgot my password, how can I reset it?
You can reset your password by clicking on the "Forgot password?" link on the login page and following the instructions.
Why can't I add items to my shopping cart?
This could be due to a technical issue, please try clearing your browser's cache and cookies or using a different device. If the issue persists, please contact customer support for assistance.
How can I track my order?
You can track your order by logging into your account and clicking on the "My Orders" tab. You will also receive a tracking number via email once your order has been shipped.
My order is missing an item, what should I do?
Please check your order confirmation email to ensure that the missing item was included in your order. If it was, please contact customer support for further assistance.
Can I change my delivery address after placing an order?
You can change your delivery address by contacting customer support before your order has been shipped. Once the order has been shipped, it cannot be changed.
What are the payment options available on zooplus?
Zooplus accepts payments via credit/debit cards, PayPal, bank transfer, and cash on delivery (where available).
How can I apply a discount code to my order?
You can apply a discount code by entering it in the designated field on the checkout page and clicking "Apply Code". Please note that only one discount code can be used per order.
Can I cancel my order?
You can cancel your order by contacting customer support before your order has been shipped. Once the order has been shipped, it cannot be cancelled.
My payment was declined, what should I do?
Please check if your payment information is correct and your card has sufficient funds. If the issue persists, please contact your bank or try using a different payment method.
I received a damaged or defective product, what should I do?
Please contact customer support and provide them with a photo of the damaged/defective product to initiate a replacement or refund.
How can I return an item?
You can return an item by logging into your account and clicking on the "My Returns" tab. Fill out the return form and follow the instructions provided.
How long does it take to receive a refund?
Refunds are processed within 14 days of receiving the returned item. It may take additional time for the funds to appear in your account depending on your bank.
Why is my order taking longer to deliver than the estimated time?
Delivery times may vary due to factors such as shipping location, availability of the product, and busy periods. If your order is significantly delayed, please contact customer support for assistance.
How can I contact zooplus customer support?
You can contact zooplus customer support by filling out the contact form on the website, sending an email to [email protected], or calling their hotline at 01234 430366.
Why am I unable to view certain products on the website?
It is possible that the product is currently out of stock or discontinued. You can contact customer support to confirm product availability.
My order was cancelled without my consent, what should I do?
Please check your email for a cancellation notification. If you have not received one, please contact customer support to investigate the issue.
How can I change my email address?
You can change your email address by logging into your account, clicking on the "My Account" tab, and selecting "Change Email" from the menu.
Why am I not receiving any emails from zooplus?
Please check your spam or junk folder and mark zooplus emails as "not spam". If the issue persists, please contact customer support to ensure your email address is correct in their system.
I cannot log into my account, what should I do?
Please ensure you are entering the correct login email and password. If you are still unable to log in, you can reset your password by clicking on the "Forgot password?" link on the login page.
Why is my account temporarily blocked?
Your account may be temporarily blocked due to suspicious activity or a violation of the terms and conditions. Please contact customer support for assistance.
How can I update my personal information on zooplus?
You can update your personal information by logging into your account and clicking on the "My Account" tab. Make the necessary changes and click "Save changes".
I am not able to edit my order, what should I do?
Once an order is placed, you cannot make any edits to it. You can try contacting customer support to see if they can assist you.
The product I received does not match the description on the website, what should I do?
Please contact customer support with a photo of the product you received and the product description on the website to initiate a replacement or refund.
Is zooplus available in other countries?
Zooplus currently operates in multiple countries under different websites. You can check their list of websites and select the one for your country.
