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Adyen - Common Issues

What should I try first if the Adyen website or dashboard won't load?

Try a private/incognito window, clear your browser cache and cookies, or switch browsers. Restart your device and modem, and try a different network (mobile data or another Wi‑Fi). Then check the status information on this page to see recent reports that might explain wider problems.

Payments are failing or returning errors - what can I check right now?

Confirm whether your integration is in test or live mode, verify API credentials in your integration, and review recent request IDs or logs in your dashboard. Retry the transaction and test a different payment method. If the issue persists, check this status page for reported problems before contacting support.

I can't sign in to my Adyen account. What steps help regain access?

Make sure your username and password are correct (check Caps Lock). Try password reset options available in your account portal, use a different browser or private window, and disable extensions that may block authentication. If you still can’t log in, consult your account manager or support channel listed in your dashboard.

Adyen works for other merchants but not for my store - how do I narrow this down?

Compare behavior across devices and networks to rule out local issues. Check your merchant account configuration, integration settings, currency and payment method availability, and any account restrictions. Use the status page here to see if others report similar problems before assuming it’s service‑wide.

In‑person payments or terminals aren't connecting - what can I try?

Restart the terminal and any connected network equipment, confirm the terminal is on the correct network, and ensure any required local connectivity (Ethernet or Wi‑Fi) is working. Consult your terminal vendor’s guidance and check this status page for broader connectivity reports affecting in‑person payments.

Why are transactions or the dashboard running slowly and how can I speed things up?

Test from another device or network to see if the slowdown is local. Clear your browser cache, close unused tabs or apps, and check integration logs for timeouts. Look at the recent reports on this status page to determine whether the slowness may be part of a wider issue.

How can I tell if this is an Adyen-wide outage or a local problem?

Use the status information and recent user reports on this page to see whether multiple users report the same problem. If only your account or device is affected, follow the local troubleshooting steps above. Entireweb Status publishes reports and does not operate or fix Adyen services.

Problems continue after troubleshooting - what should I do next?

Collect relevant details: timestamps, request or error IDs, merchant account ID and screenshots. Report the issue through your Adyen support channel or account manager and include those details. Meanwhile, monitor this status page for updates and user reports while awaiting a response from Adyen support.