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Number of reports
9PM 10PM 11PM 12AM 1AM 2AM 3AM 4AM 5AM 6AM 7AM 8AM 9AM 10AM 11AM 12PM 1PM 2PM 3PM 4PM 5PM 6PM 7PM 8PM 0 0 0 1 1 1
World Map Reports

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0
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0
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43
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2332.08
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Apr 22 Apr 23 Apr 24 Apr 25 Apr 26 Apr 27 Apr 28 Apr 29 Apr 30 May 1 May 2 May 3 May 4 May 5 May 6 May 7 May 8 May 9 May 10 May 11 May 12 May 13 May 14 May 15 May 16 May 17 May 18 May 19 May 20 May 21 0 1 1 2 2 3
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Ubisoft Status & Common Issues – Support Guide

Are you having trouble accessing Ubisoft, signing in to Ubisoft Connect, or launching a game? Below are common problems and step‑by‑step fixes.

1. Check Ubisoft Server Status

Ubisoft services, online games and Ubisoft Connect can sometimes go offline due to server maintenance or issues. Visit the official Ubisoft status page or social media for updates.

2. Internet & Device Connection

  • Stable Internet: Required for online play, multiplayer, and login.
  • Minimum Speed: ~5 Mbps or more for smooth online gaming.
  • If using Wi‑Fi, try switching to a wired connection or another network.

3. Quick Fixes for Common Issues

  • Restart Ubisoft Connect or game application
  • Clear game and launcher caches
  • Update Ubisoft Connect and game to latest version
  • Run as Administrator (Windows)
  • Temporarily disable firewall/antivirus and retry
  • Ensure date & time settings are correct

4. Common Issues & Solutions

Problem Quick Solution
ProblemCannot log in to Ubisoft Connect Quick solutionCheck email/password, reset password, and verify Ubisoft server status.
ProblemGame launch fails Quick solutionVerify game files, update drivers, and restart the PC/console.
ProblemConnection lost in multiplayer Quick solutionCheck network stability, NAT type and firewall settings.
ProblemUbisoft Connect crashes Quick solutionUpdate or reinstall Ubisoft Connect.
ProblemIn‑game errors or bugs Quick solutionSearch official forums, check for patches, or contact support.

5. FAQ – Ubisoft Problems & Support

  • Why can't I log in to Ubisoft Connect?

    Login issues can be caused by incorrect credentials, server outages, outdated software, or firewall blocks. Try resetting your password and checking the official status page.

  • How do I check Ubisoft service status?

    Visit the Ubisoft support or official server status page for current updates about outages or planned maintenance.

  • My game crashes on launch, what do I do?

    Try verifying game files (via launcher), updating graphics drivers, and ensuring your system meets the minimum requirements.

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status.incident 1336

Mar 13, 2026
status.duration 30 mins
Resolved
Some users are currently experiencing difficulties when trying to access the Ubisoft website. The disruptions appear to be intermittent and may affect the loading and overall performance of the site. We are actively observing the situation and will provide updates as more information becomes available. Thank you for your patience as the issue is being reviewed.

status.incident 1324

Mar 11, 2026
status.duration 50 mins
Resolved
We are currently observing intermittent access issues affecting the Ubisoft website. Users may experience delays or difficulties when attempting to reach the platform. The situation is ongoing, and we will provide updates as more information becomes available. Thank you for your patience.

status.incident 1319

Mar 10, 2026
status.duration 65 mins
Resolved
Reports indicate that users are currently experiencing disruptions when attempting to access the Ubisoft website. The issue appears to affect multiple regions, resulting in intermittent connectivity and limited availability. Efforts to resolve the situation are presumed to be underway by the relevant parties. We will continue to monitor the status and provide updates as more information becomes available.

status.about Ubisoft

Ubisoft.com is the official website of Ubisoft, a leading video game developer and publisher known for popular titles such as Assassin's Creed, Far Cry, and Just Dance. The website offers the latest updates, trailers, and news on upcoming games, as well as opportunities to purchase and download games. It also features a community forum and support center for gamers to connect and receive assistance.

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