What is aeptexas?
aeptexas is a company that provides electricity services in Texas.
How do I sign up for aeptexas?
You can sign up by visiting the aeptexas website or by calling their customer service number.
What do I need to sign up for aeptexas?
You will need to provide your contact information, address, and payment details.
How can I pay my aeptexas bill?
You can pay your bill online through the aeptexas website, by phone, or by mail.
What should I do if I can't access my online aeptexas account?
Try resetting your password or contact aeptexas customer service for assistance.
Can I view my billing history on the aeptexas website?
Yes, you can view your billing history by logging into your online account.
How can I report a power outage to aeptexas?
You can report a power outage by calling aeptexas customer service or through their website.
Why is my power bill higher than usual?
There could be multiple reasons for a higher power bill, such as increased energy usage or changes in the rate plans. Contact aeptexas for more information.
Can I switch to a different rate plan with aeptexas?
Yes, you can switch to a different rate plan by contacting aeptexas customer service.
How can I update my contact information with aeptexas?
You can update your contact information by logging into your online account or by contacting aeptexas customer service.
What should I do if I smell gas?
Leave the area immediately and call aeptexas' 24/7 emergency line at 1-877-373-4858.
What is a smart meter?
A smart meter is a digital meter that records your energy usage and communicates with aeptexas automatically.
Why is my electricity meter not working?
There could be a technical issue with your meter. Contact aeptexas for assistance.
How do I read my aeptexas meter?
You can read your aeptexas meter by writing down the numbers displayed on the screen.
Can I receive alerts for power outages?
Yes, you can sign up for outage alerts on the aeptexas website.
My power is out, but my neighbors have electricity. What should I do?
Check your main breaker and reset it if necessary. If the issue persists, contact aeptexas for assistance.
Why do I keep experiencing power surges?
Power surges can be caused by various factors, such as faulty appliances or bad wiring. Contact aeptexas for help in determining the cause.
Why am I getting a "low balance" notification for my prepaid aeptexas account?
This means your account is running low on funds and you need to recharge it. You can do so online or at a retail location.
Can I make arrangements for a late payment with aeptexas?
Yes, you can request a payment extension or set up a payment plan with aeptexas. Contact customer service for more information.
What should I do if I receive a disconnect notice from aeptexas?
Contact aeptexas immediately to discuss payment options and avoid service disconnection.
How can I request a refund from aeptexas?
To request a refund, contact aeptexas customer service and provide the necessary details.
Why am I receiving estimated bills from aeptexas?
Estimated bills are issued when your meter cannot be read. They are based on your previous usage and will be adjusted once the meter is read.
How can I view or download my aeptexas bill online?
You can view and download your bill by logging into your online account and accessing your billing history.
I recently moved. How do I transfer my aeptexas service to my new address?
Contact aeptexas customer service to schedule a transfer of service and provide your new address.
What should I do if I accidentally made a duplicate payment to aeptexas?
Contact aeptexas customer service to request a refund for the duplicate payment.
Why is my power still out after a storm or bad weather?
It could take some time for aeptexas to restore power after a severe storm or weather event. Contact customer service for updates.
What should I do if I see a downed power line?
Stay away and immediately call aeptexas' 24/7 emergency line at 1-877-373-4858. Do not touch or approach the downed line.
