AVOXI FAQ

Answers to your most common questions about Avoxi.

Quick, simple, and helpful information at a glance.

What is avoxi?
Avoxi is a cloud-based global communications platform that provides virtual phone numbers, call forwarding, and other related services for businesses.
How do I sign up for avoxi?
You can sign up for avoxi by visiting their website and clicking on the Sign Up button or by contacting their sales team.
What type of virtual phone numbers does avoxi offer?
Avoxi offers toll-free, local, and international virtual phone numbers in over 160 countries.
How do I set up call forwarding with avoxi?
To set up call forwarding with avoxi, you need to log into your account, select the virtual phone number you want to forward, and then specify the forwarding number.
How much does avoxi cost?
Avoxi offers different pricing plans based on your business needs. You can check their website for more information on their pricing.
What is the availability of customer support for avoxi?
Avoxi offers customer support 24/7 through various channels such as phone, email, and live chat.
Can I make international calls with avoxi?
Yes, avoxi allows you to make international calls using a virtual phone number with competitive rates.
What is the call quality like with avoxi?
Avoxi uses high-quality VoIP technology to ensure clear and reliable call quality.
Can I use my existing phone number with avoxi?
Yes, you can port your existing phone number to avoxi for an additional fee.
Does avoxi have a mobile app?
Yes, avoxi has a mobile app available for both iOS and Android devices, making it easier to manage your virtual phone numbers on-the-go.
What type of features does avoxi offer for call management?
Avoxi offers features such as call forwarding, call recording, IVR menus, voicemail, and more to improve your call management process.
Can I integrate avoxi with other business tools?
Yes, avoxi offers integrations with popular CRM systems, email clients, and other business tools for seamless communication.
Does avoxi have a free trial?
Yes, avoxi offers a 14-day free trial for new users to test out their services.
How do I cancel my avoxi subscription?
You can cancel your avoxi subscription by contacting their customer support team or through your account settings.
Will I receive a refund if I cancel my subscription?
Refund policies may vary depending on your subscription plan. It is best to contact their customer support for more information.
What should I do if I'm experiencing technical issues with avoxi?
If you're experiencing technical issues with avoxi, you can reach out to their customer support team for assistance.
Do email notifications for missed calls include the caller's information?
Yes, email notifications for missed calls include the date, time, and caller's number and name (if available).
Can I use avoxi for outbound calls?
Yes, avoxi allows you to make outbound calls using your virtual phone number.
What happens if I go over my minutes limit?
If you go over your minutes limit, you will be charged for the additional usage at the standard rates.
Does avoxi have any restrictions on the types of numbers I can forward calls to?
Yes, avoxi has restrictions on specific numbers, such as premium or emergency numbers, that cannot be forwarded.
How does call recording work with avoxi?
To enable call recording, you need to have a virtual phone number with avoxi. You can then turn on call recording from your account settings.
Can I download or access my call recordings?
Yes, you can download and access your call recordings from your avoxi account.
What should I do if I receive an error message while using avoxi?
If you receive an error message, try refreshing the page or try the action again. If the error persists, contact avoxi's customer support for assistance.
How do I retrieve my voicemail messages with avoxi?
You can retrieve your voicemail messages by logging into your avoxi account or by using the voicemail-to-email feature.
Can I change my virtual phone number with avoxi?
Yes, you can change your virtual phone number, but there may be a fee for this service. Contact avoxi's customer support for more information.
Is there a limit to the number of virtual phone numbers I can have on avoxi?
There is no limit to the number of virtual phone numbers you can have on avoxi. It will depend on your subscription plan and available numbers in your desired countries.
How do I upgrade or downgrade my subscription plan with avoxi?
You can upgrade or downgrade your subscription plan through your account settings or by contacting their customer support team.
Where can I find tutorials or guides for using avoxi's services?
You can find tutorials and guides on avoxi's website or by contacting their customer support team for further assistance.
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