Backblaze FAQ

Answers to your most common questions about Backblaze.

Quick, simple, and helpful information at a glance.

What is Backblaze?
Backblaze is a cloud-based backup and storage solution for personal and business use.
What are the system requirements for Backblaze?
Backblaze requires a computer with at least 500MB of free disk space, an internet connection, and a compatible operating system (Windows or Mac).
How much does Backblaze cost?
Backblaze offers various pricing plans for personal and business use. Prices start at $6/month for personal backup and $60/year per computer for business backup.
How do I install Backblaze?
To install Backblaze, simply download and run the installer from the Backblaze website. The installation process is straightforward and intuitive.
How do I set up my first backup with Backblaze?
After installing Backblaze, it will automatically begin backing up your data. You can also customize your backup settings and exclude certain files or folders if needed.
Can I access my backups from anywhere?
Yes, you can access your backups from any computer with an internet connection by logging into your Backblaze account.
How do I restore files from my Backblaze backup?
You can restore files from your backup by logging into your Backblaze account and selecting the files you want to restore. Backblaze will then download the selected files to your computer.
What happens if my computer crashes?
If your computer crashes, you can still access your backups through the Backblaze website and restore your files onto a new computer.
How secure is my data with Backblaze?
Backblaze uses strong encryption protocols to protect your data during transfer and storage. All data is also stored in secure data centers with limited access.
Can I back up external hard drives with Backblaze?
Yes, you can back up external hard drives by including them in your backup settings.
What happens if I have a slow internet connection?
Backblaze will automatically adjust its backup settings to accommodate for slower internet speeds, ensuring that your backups will continue to run in the background.
Can I pause or stop my backup?
Yes, you can pause or stop your backup at any time by opening the Backblaze settings and selecting the appropriate option.
What if I accidentally delete a file from my backup?
Backblaze keeps deleted files for 30 days, so you can easily recover them if needed. After 30 days, the files will be permanently deleted.
How often does Backblaze back up my data?
By default, Backblaze will continuously back up your data in the background. You can also schedule specific backup times if desired.
Can I back up my mobile device with Backblaze?
No, Backblaze is only compatible with Windows and Mac computers.
What is the version history feature?
The version history feature allows you to access previous versions of files that have been backed up to Backblaze. This can be useful if you need to revert to an older version of a file.
Can I access my backups from my phone or tablet?
Yes, you can access your backups on your mobile device by logging into your Backblaze account through the website.
Is there a limit to the amount of data I can back up with Backblaze?
Backblaze offers unlimited storage for personal and business backups.
What can I do if I encounter an error message with Backblaze?
If you encounter an error message, you can try restarting the Backblaze application or contacting customer support for assistance.
How long does it take to back up my data with Backblaze?
The initial backup can take several days depending on the amount of data being backed up and the speed of your internet connection. However, subsequent backups will be much faster.
Can I back up network drives or mapped drives with Backblaze?
No, Backblaze does not currently support backing up network or mapped drives.
What happens to my backups if my Backblaze subscription expires?
Your backups will be kept for 6 months after your subscription expires. During this time, you will have the option to renew your subscription or download your data.
Can I transfer my Backblaze backup to a different computer?
Yes, you can transfer your backup to a different computer by installing Backblaze and logging into your account.
How do I cancel my Backblaze subscription?
You can cancel your Backblaze subscription by logging into your account and selecting the cancellation option. Your data will be kept for 6 months before being permanently deleted.
Is there a limit to the number of computers I can back up with Backblaze?
Yes, Backblaze's personal backup plan allows for a maximum of 5 computers per account. They also offer business plans for larger numbers of computers.
Can I use Backblaze for file sharing?
Backblaze is not intended for file sharing and does not have any direct file-sharing features. However, you can share files from your backups by downloading them and sharing them through other means.
Where can I find tutorials or guides for using Backblaze?
Backblaze has a comprehensive online knowledge base that includes tutorials, guides, and FAQs for using the service. You can access it through the help section on their website.
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