What should I do if my Bangkok Bank ATM card is lost or stolen?
You should immediately contact our 24-hour hotline at 0-2638-4000 to report the loss. You can also visit our nearest branch or deactivate the card through our mobile banking app.
How can I check my account balance with Bangkok Bank?
You can check your account balance through our mobile banking app, online banking, or by visiting a branch or ATM.
Why is my Bangkok Bank ATM card declined?
Your ATM card may be declined for several reasons such as insufficient funds, incorrect PIN, expired card, or a problem with the ATM itself. Please contact our hotline or visit a branch for assistance.
How do I transfer money to another Bangkok Bank account?
You can transfer funds through our mobile banking app, online banking, or by visiting a branch.
I forgot my online banking username/password. What should I do?
You can reset your online banking login details by clicking on the "Forgot Username/Password" link on the login page or by contacting our hotline for assistance.
Can I change my ATM PIN online?
Yes, you can change your ATM PIN through our online banking platform or by visiting a Bangkok Bank ATM.
How do I open a new account with Bangkok Bank?
You can visit our nearest branch with the required documents to open a new account. You can also apply online through our website.
What should I do if I didn't receive my online banking activation code?
Please check your registered email or contact our hotline for assistance.
How do I update my personal information with Bangkok Bank?
You can update your personal information by visiting a branch with the relevant documents or by using our mobile banking app.
How do I dispute a transaction on my Bangkok Bank account?
You can dispute a transaction by visiting a branch or by filling out a dispute form and submitting it to our hotline.
Can I use my Bangkok Bank ATM card overseas?
Yes, you can use your ATM card at any ATM that displays the Plus, Cirrus, or Visa logo. Please note that foreign transaction fees may apply.
I received a suspicious email/phone call claiming to be from Bangkok Bank. What should I do?
Please do not provide any personal information and contact our hotline immediately to report the incident.
Can I download my bank statements from Bangkok Bank's online banking?
Yes, you can download your bank statements as a PDF file from our online banking platform.
How do I apply for a credit card with Bangkok Bank?
You can apply for a credit card by visiting a branch or through our online application form.
Can I make international transfers with Bangkok Bank?
Yes, you can make international transfers through our online banking platform or by visiting a branch.
How do I set up a standing order with Bangkok Bank?
You can set up a standing order by visiting a branch or through our online banking platform.
What is the daily withdrawal limit for my Bangkok Bank ATM card?
The daily withdrawal limit for an ATM card is 100,000 THB.
Can I deposit foreign currency into my Bangkok Bank account?
Yes, you can deposit foreign currency into your account. Please visit a branch for assistance.
My online banking is not working. What should I do?
Please check your internet connection and try again. If the issue persists, please contact our hotline for assistance.
I am having trouble logging into my mobile banking app. What should I do?
Please make sure the app is up-to-date and try logging in again. If the problem persists, contact our hotline for assistance.
Can I apply for a loan online with Bangkok Bank?
Yes, you can apply for a loan through our online application form on our website.
How do I report a suspicious or fraudulent transaction on my account?
You can report any suspicious or fraudulent transactions by contacting our hotline or visiting a branch.
Is my money safe with Bangkok Bank?
Yes, we take strict security measures to protect our customers' money. We are also a member of the Thailand Deposit Protection Scheme.
I need to transfer money urgently. Can I do an instant transfer with Bangkok Bank?
Yes, you can opt for an instant transfer with additional fees through our online banking platform or by visiting a branch.
How can I contact Bangkok Bank customer service?
You can contact our 24-hour hotline at 0-2638-4000 for any inquiries or issues. You can also visit a branch or send us a message through our website.
