Why is my bankmobile app not working?
There could be several reasons why the app is not working. Make sure you have a stable internet connection and that your app is updated to the latest version. If the problem persists, try clearing the app's cache or deleting and reinstalling the app.
Why can't I log in to my bankmobile account?
Double-check that you are entering the correct login information. If you have forgotten your password, you can reset it through the app or by contacting customer support. If the issue continues, it could be due to technical difficulties on our end, so please try again in a few minutes.
I can't make a deposit using the mobile check deposit feature. What should I do?
Please ensure that you are endorsing your check correctly and that the image is clear and not blurry. If you continue to experience issues, contact customer support for assistance.
What should I do if my bankmobile card is lost or stolen?
If your card is lost or stolen, notify us immediately by calling our customer support line at 1-877-327-9515. We will cancel your card and issue a new one to you.
Why was my bankmobile card declined?
There could be a few reasons for this, including insufficient funds, suspected fraud, or an expired card. Check your account balance and ensure your card is not expired. If those are not the issues, contact customer support for further assistance.
How can I transfer money from my bankmobile account to another bank account?
You can easily transfer funds from your bankmobile account to another bank account through the app or by using online banking. Simply enter the recipient's bank account information and the amount you wish to transfer.
Why is my direct deposit not showing up in my bankmobile account?
Direct deposits usually take 1-2 business days to appear in your account. If it has been more than two business days and your deposit has not shown up, contact the depositor to ensure they have entered the correct bank account information.
Can I use my bankmobile card internationally?
Yes, you can use your bankmobile card internationally, but make sure to notify us of your travel plans beforehand to ensure your card is not flagged for suspicious activity.
How can I view my bank statements?
You can view your bank statements by logging into your account through the app or online banking. You can also choose to receive paper statements by mail for a fee.
What is the difference between a bankmobile savings account and a checking account?
A savings account is primarily used for storing and growing your money, while a checking account is used for everyday transactions like paying bills and making purchases.
Can I set a spending limit on my bankmobile card?
Yes, you can set a spending limit by contacting customer support or through the app. This can help you manage your budget and prevent overspending.
How do I dispute a transaction on my bankmobile account?
If you notice an unauthorized or incorrect transaction on your account, contact our customer support immediately to dispute the transaction and begin the investigation process.
What should I do if I have not received my bankmobile card in the mail?
If you have not received your card within 10 business days, contact customer support to inquire about the status of your card. They can also assist you with ordering a replacement card if necessary.
How do I set up automatic bill payments with my bankmobile account?
You can set up automatic bill payments through the app or online banking by linking your bankmobile account with your biller's information.
I am receiving an error message when trying to add a payee for bill payments. What should I do?
Make sure you are entering the correct account information for the payee. If the problem persists, contact customer support for assistance.
How do I report suspected fraud on my bankmobile account?
If you suspect fraudulent activity on your account, contact customer support immediately to report the issue and take necessary steps to protect your account.
What are the fees associated with my bankmobile account?
You can find information about the fees associated with your account on our website or by contacting customer support. Keep in mind that some fees may vary depending on your account type and usage.
Can I link my bankmobile account with budgeting apps like Mint or Personal Capital?
Yes, you can link your bankmobile account with some budgeting apps for more accurate and organized budget tracking. However, not all budgeting apps are supported, so please check with the app's provider before linking your account.
How can I request a new debit card if mine is damaged or expiring soon?
You can request a new debit card through the app or by contacting customer support. Keep in mind that there may be a fee associated with ordering a replacement card.
What is the daily spending limit for my bankmobile card?
The daily spending limit for your bankmobile card may vary depending on your account type and usage. You can contact customer support or check your account details to find out your specific limit.
Can I access my bankmobile account using a web browser?
Yes, you can access your account through any web browser by visiting our website and using your login credentials. However, some features may only be available through the app.
How do I update my personal information on my bankmobile account?
You can update your personal information, such as your address or phone number, by logging into your account through the app or online banking. You can also contact customer support for assistance with updating your information.
Can I add a joint account holder to my bankmobile account?
Yes, you can add a joint account holder to your bankmobile account by contacting customer support or visiting a branch location.
Is there a fee for using ATMs to withdraw cash?
There may be a fee associated with using non-bankmobile ATMs to withdraw cash. Check with the ATM provider for their specific fees. You may also be charged a foreign transaction fee if you use your card internationally.
How can I earn interest on my bankmobile savings account?
If you have a savings account with us, you can earn interest by keeping a minimum balance in your account. Interest rates may vary, so please check with customer support or our website for more information.
What should I do if I accidentally overdraft my bankmobile account?
If you overdraft your account, contact customer support immediately to discuss your options. You may also be charged overdraft fees and/or insufficient funds fees, so it's important to review your account regularly to avoid overdrafting.
