What is BetterCloud?
BetterCloud is a cloud management platform that helps organizations manage and secure their cloud-based applications and data.
Why am I getting an error when trying to log into BetterCloud?
This could be due to an incorrect username or password. Please double check your login credentials or try resetting your password.
What should I do if I forgot my BetterCloud password?
You can reset your password by clicking on the "Forgot password?" link on the login page and following the instructions.
How do I add new users to my BetterCloud account?
You can add new users by navigating to the "People & Teams" tab and clicking on "Invite Users" in the top right corner. Enter the user's email address and click "Send Invitation."
Why am I receiving access denied messages when trying to perform certain actions in BetterCloud?
This could be due to your user permissions. Please contact your organization's BetterCloud administrator to adjust your permissions.
How do I change my user permissions in BetterCloud?
Only BetterCloud administrators can change user permissions. Please contact your administrator and request to have your permissions adjusted.
Why is my scheduled task not running?
There could be several reasons for this, such as incorrect or expired credentials, an outage with the platform you are trying to connect to, or an issue with the task configuration. Please check your task settings and review the task log for more information.
What should I do if I receive an alert about an application being down?
Please check the BetterCloud status page to see if there is an outage affecting the application. If not, please contact our support team for further assistance.
How do I connect a new application to BetterCloud?
You can connect new applications by navigating to the "Integrations" tab and clicking on "Add Integration." Follow the prompts to connect the desired application.
Can I customize the dashboards in BetterCloud?
Yes, you can customize dashboards by selecting the "Edit" button on the top right corner of the dashboard. This will allow you to add or remove widgets and adjust the layout.
Why am I not seeing all the features in my BetterCloud account?
This could be due to your subscription plan. Please contact your account representative or our support team for further information.
How do I give my team access to BetterCloud?
You can add team members by navigating to the "People & Teams" tab and clicking on "Invite Users" in the top right corner. You can also adjust user permissions in this tab.
Can I use BetterCloud on mobile devices?
At this time, BetterCloud is only available as a web-based platform and does not have a mobile app. However, you can access BetterCloud on your mobile browser.
How do I submit a support ticket?
You can submit a support ticket by clicking on the "Help" button in the bottom right corner of your BetterCloud screen and selecting "Submit a Request." You can also email [email protected].
What should I do if I encounter a bug or issue in BetterCloud?
Please submit a support ticket with detailed information about the issue, including steps to reproduce it.
Can I get a demo of BetterCloud before purchasing?
Yes, please contact our sales team to schedule a demo.
Is there a way to schedule automated tasks in BetterCloud?
Yes, you can schedule tasks such as user onboarding or offboarding, email forwarding, and permissions management through the "Automations" section.
How do I integrate my Active Directory with BetterCloud?
You can use Okta, OneLogin, or Azure AD to connect your Active Directory with BetterCloud. Please refer to this knowledge base article for more information: https://www.bettercloud.com/monitor/active-directory/
What is the maximum number of applications that can be connected to BetterCloud?
There is no maximum number of applications that can be connected, but the total number will depend on your subscription plan.
Is it possible to create custom reports in BetterCloud?
Yes, you can create reports by navigating to the "Reports" tab and clicking on "New Report." You can also schedule recurring reports.
Can I export data from BetterCloud?
Yes, you can export data from dashboards and reports in CSV or Excel format.
How do I cancel my BetterCloud subscription?
Please contact our customer support team or your account representative to cancel your subscription.
Is BetterCloud compliant with data privacy regulations?
Yes, BetterCloud adheres to various data privacy regulations, including GDPR and CCPA. You can view our privacy policy here: https://www.bettercloud.com/privacy/
How often are new features and updates released?
New features and updates are released on a regular basis, typically every 2-4 weeks.
Does BetterCloud offer training resources for new users?
Yes, we offer training resources such as webinars, videos, and documentation to help new users get started on the platform. You can access these resources in the Help section of BetterCloud.
