How do I sign up for a buybuybaby account?
To create a buybuybaby account, simply click on the "Sign In" button at the top of the homepage and follow the prompts to set up your account.
What should I do if I forget my buybuybaby account password?
If you forget your password, click on the "Forgot Password" link on the sign-in page and follow the prompts to reset your password.
How can I place an order on buybuybaby?
To place an order, add your desired items to your shopping cart and proceed to checkout. You will need to enter your shipping and payment information to complete the order.
What forms of payment are accepted on buybuybaby?
buybuybaby accepts all major credit cards, debit cards, and PayPal as forms of payment.
Why is my purchase showing as "pending" on my bank statement?
If your purchase is showing as "pending," it means that the payment is still being processed by your bank. It can take up to 3-5 business days for the charge to appear on your statement.
Is there a limit to the number of items I can purchase on buybuybaby?
No, there is no limit to the number of items you can purchase on buybuybaby.
Can I cancel or change my order after it has been placed?
Once an order has been placed, it cannot be changed. However, you can cancel your order within 30 minutes after placing it by contacting customer service.
What do I do if I receive a defective or incorrect item?
In the rare case that you receive a defective or incorrect item, please contact customer service for assistance. They will provide you with a return label and process a replacement order for you.
How long do I have to return an item?
You have up to 180 days from the date of purchase to return an item for a refund or exchange. Some restrictions may apply, so please refer to our return policy for more information.
Can I return an item in-store if I purchased it online?
Yes, you can return an item in-store that was purchased online. Simply bring the item and your order confirmation email or packing slip to a buybuybaby location near you.
How long does it take to process a return and receive a refund?
It typically takes 3-5 business days for us to process a return and issue a refund back to your original form of payment.
What is the buybuybaby registry?
The buybuybaby registry is a service that allows expecting parents or parents of young children to create a list of desired items that can be shared with friends and family. It makes it easier for loved ones to purchase gifts and ensures that parents receive items they truly want or need for their child.
How do I create a buybuybaby registry?
To create a registry, click on the "Registry" tab at the top of the homepage and follow the prompts to create your registry. You can also create one in-store with the help of a registry consultant.
Is there a completion discount for items remaining on my registry?
Yes, buybuybaby offers a completion discount for items remaining on your registry. Please refer to our registry completion discount policy for more information.
Can I use coupons or discounts on my registry items?
Yes, you can use coupons and discounts on eligible registry items. Please refer to our coupon policy for more information.
What is the buybuybaby Price Match Guarantee?
The buybuybaby Price Match Guarantee ensures that the store will match any competitor's price on identical items. Please refer to our price match policy for more information.
What do I do if an item is out of stock?
If an item is out of stock, you can sign up for an email notification to be alerted when the item is back in stock. You can also check other buybuybaby stores or our website for availability.
What does the error message "Item cannot be added to cart" mean?
This error message usually means that the item is out of stock or no longer available. Please check for availability again in the future.
Why am I receiving an error message when trying to apply a coupon?
The error message may indicate that the coupon code has expired or that the item in your cart is not eligible for the discount. Please make sure to read the coupon details carefully before applying it.
Can I use a buybuybaby gift card online?
Yes, you can use a buybuybaby gift card for online purchases. Simply enter the gift card number and PIN at checkout.
Is there a limit to the number of gift cards I can use for one purchase?
You can use up to five buybuybaby gift cards for one purchase.
Why am I not receiving emails from buybuybaby?
If you are not receiving emails from buybuybaby, please check your spam folder and make sure to add our email to your contacts list. You can also log into your account and check your email preferences to ensure that you are subscribed to our emails.
How do I unsubscribe from buybuybaby emails?
You can unsubscribe from buybuybaby emails by clicking on the "Unsubscribe" link at the bottom of the email. You can also log into your account and adjust your email preferences.
Why am I having trouble accessing my buybuybaby account?
If you are having trouble accessing your buybuybaby account, please try resetting your password or clearing your browser's cache and cookies. If the issue persists, please contact customer service for assistance.
What do I do if I encounter technical difficulties on the buybuybaby website?
If you encounter technical difficulties on the website, please try clearing your browser's cache and cookies or using a different browser. If the issue persists, please contact customer service for further assistance.
How can I provide feedback or suggestions to buybuybaby?
We value your feedback and suggestions. You can submit them through our online contact form or by contacting customer service via phone or email.
