Is Chai AI down now?

Chai AI - Frequently Asked Questions

Why is a chat or character not loading, and what can I try right now?

Try refreshing the page and opening Chai AI in a private/incognito window. If that helps, clear your browser cache and disable extensions. Also check your internet connection, try a different browser or device, and restart your router or device before assuming a wider issue.

My messages aren’t sending or responses fail - how do I fix that?

Reload the conversation and try a different AI character. Shorten very long messages and wait a minute before retrying. If you use an account, sign out and sign back in (if available). If errors persist, capture the error text or screenshot for reporting.

I can’t sign in or access my account - what should I check?

If you use a Chai AI account, confirm your credentials and try the site's sign-in or password-reset options. Test sign-in in a private window, and check your email (including spam) for any reset messages. If problems continue, gather details to report to Chai’s official support channels.

Chai AI works for others but not for me - how do I know if it’s local or service-wide?

Test Chai AI on a different device or network (for example, switch from Wi‑Fi to mobile data). Disable VPNs, proxy settings and firewall rules temporarily. If the service works elsewhere but not on your setup, the issue is likely local to your device or network.

Should I clear cache, cookies, or update my browser/app?

Start with an incognito window. If that resolves the problem, clear your browser cache and cookies. Keep your browser and any Chai AI app updated to the latest version and restart the app or browser after updates.

How can I check whether other users are reporting problems with Chai AI?

Use the status information and recent user reports on this Entireweb Status page to see whether multiple users are affected. Also check Chai AI’s official channels or community pages for broader reports. Entireweb Status monitors and displays user reports but does not operate Chai AI.

What information should I include when reporting a problem to Chai AI or here?

Include the time the issue occurred, the device and browser or app version, exact error messages or screenshots, steps to reproduce the problem, and whether you tried different networks or devices. This information helps the service team investigate more quickly.

What can I do while waiting if Chai AI appears to be unavailable?

Try again later, refresh the page periodically, switch to a different character or a lighter device, and follow this Entireweb Status page for updates and user reports. If needed, prepare a detailed report for Chai AI’s support so you can submit it when the service is reachable.