What is chargebee?
Chargebee is a subscription management and recurring billing platform for businesses.
How do I set up chargebee?
To set up chargebee, you can follow the step-by-step instructions in our documentation here: https://www.chargebee.com/docs/1.0/getting_started.html
What payment methods does chargebee support?
Chargebee supports credit/debit cards, PayPal, and several other payment methods. You can find the full list here: https://www.chargebee.com/docs/payment_gateways.html
Can I customize the appearance of my chargebee checkout page?
Yes, you can customize the branding and design of your chargebee checkout page. You can find the instructions here: https://www.chargebee.com/docs/checkout_page_integration.html
Can I integrate chargebee with my existing website or platform?
Yes, chargebee offers various integrations with popular platforms and applications. You can find the full list here: https://www.chargebee.com/integrations/
I'm getting an error while setting up my payment gateway. What should I do?
Please make sure you have entered the correct credentials and follow the instructions provided in our documentation for setting up your payment gateway.
How do I add taxes to my subscription plans?
You can add taxes to your subscription plans by setting up tax rates and rules in your chargebee account. You can find the instructions here: https://www.chargebee.com/docs/taxes.html
Can I offer discounts or promotions with chargebee?
Yes, you can create and manage discounts and promotions in chargebee. You can find the instructions here: https://www.chargebee.com/docs/discounts.html
I'm unable to create subscriptions. What could be the issue?
There could be several reasons for this issue, such as incorrect payment gateway setup, insufficient payment information, or missing mandatory fields. Please check for any error messages and follow the instructions provided.
Is there a limit on the number of subscribers or transactions in chargebee?
There is no limit on the number of subscribers or transactions in chargebee. However, your subscription plan may have restrictions. Please check with your account administrator or contact our support team for more information.
How do I view my invoices in chargebee?
You can view your invoices in the 'Invoices' section of your chargebee account. You can also set up email notifications for new invoices. You can find the instructions here: https://www.chargebee.com/docs/invoicing.html
I have multiple plans with different billing cycles. Can I create a single customer account for them?
Yes, chargebee allows you to add multiple subscriptions with different billing cycles to a single customer account. You can find the instructions here: https://www.chargebee.com/docs/subscriptions.html
Can I issue refunds to my customers through chargebee?
Yes, you can process refunds through chargebee. You can find the instructions here: https://www.chargebee.com/docs/refunds.html
I'm getting an error while processing payments. What should I do?
Please check for any error messages and follow the instructions provided. If you're unable to resolve the issue, please contact our support team for assistance.
Can I schedule automatic payments for my customers?
Yes, you can set up auto-collection and automatically charge your customers on a recurring basis. You can find the instructions here: https://www.chargebee.com/docs/auto-collection.html
I want to change my subscription plans. How do I do that?
You can change your subscription plans in the 'Subscriptions' section of your chargebee account. You can find the instructions here: https://www.chargebee.com/docs/subscriptions.html
Can I pause or cancel a subscription?
Yes, you can pause or cancel a subscription in your chargebee account. You can find the instructions here: https://www.chargebee.com/docs/subscriptions.html
I'm getting an error message related to virtual terminal. What does it mean?
An error message related to virtual terminal usually means there is an issue with your payment gateway setup. Please check the integration and credentials for your virtual terminal payment gateway.
How can I contact chargebee support?
You can submit a request through our support portal, email us at [email protected], or chat with us through our live chat support. You can find the support portal here: https://support.chargebee.com/
My charges are showing as failed. What could be the reason?
There could be several reasons for failed charges, such as expired or maxed out credit/debit cards, payment gateway issues, or insufficient funds. Please check for any error messages and follow the instructions provided.
Can I set up custom alerts for my chargebee account?
Yes, you can set up custom alerts and receive notifications for various events in your chargebee account. You can find the instructions here: https://www.chargebee.com/docs/alerts.html
How do I upgrade or downgrade my subscription plan?
You can upgrade or downgrade your subscription plan in your chargebee account. You can find the instructions here: https://www.chargebee.com/docs/subscriptions.html
I'm getting an error message related to webhooks. What does it mean?
An error message related to webhooks usually means there is an issue with your webhook setup. Please check the integration and configuration for your webhooks.
Can I generate reports and analytics for my chargebee account?
Yes, chargebee offers various reporting and analytics features. You can find the instructions here: https://www.chargebee.com/docs/reports.html
Is my data and customer information secure with chargebee?
Yes, chargebee follows industry-standard security practices and is PCI compliant. You can find more information about our security measures here: https://www.chargebee.com/security/
Does chargebee offer a free trial?
Chargebee offers a 14-day free trial for new users. You can sign up here: https://www.chargebee.com/signup/
How do I cancel my chargebee account?
You can cancel your chargebee account by contacting our support team or following the instructions for account cancellation here: https://www.chargebee.com/docs/account_management.html
