What is DKB?
DKB is a German bank that offers various financial services, such as current accounts, credit cards, loans, and investments.
Why am I having trouble logging into my DKB online banking account?
There could be several reasons for this, such as incorrect login details, server issues, or a temporary technical glitch. Try resetting your password or clearing the cache and cookies on your browser. If the problem persists, contact DKB customer service for assistance.
I received an error message saying "Transaction failed" while trying to make a payment. What should I do?
This could be due to insufficient funds, an incorrect payment reference, or an issue with the recipient's bank. Check your account balance and the payment details, and try again. If the issue persists, contact DKB customer service for further assistance.
How can I order a new DKB debit card?
You can order a new DKB debit card through your online banking account or by calling DKB customer service. You may need to pay a replacement fee.
I forgot my DKB login password. How can I reset it?
You can reset your DKB login password by clicking on "Forgot Password?" on the login page and following the prompts. You will need your DKB debit card number and PIN for verification.
Is DKB available in countries outside of Germany?
No, DKB is only available for residents of Germany, Austria, and Switzerland.
Why was my DKB credit card declined?
Your DKB credit card may be declined due to various reasons, such as an exceeded credit limit, suspected fraudulent activity, or a temporary technical issue. Contact DKB customer service for more information.
Can I use my DKB debit card abroad?
Yes, you can use your DKB debit card to withdraw cash or make payments in other countries. However, DKB charges a foreign transaction fee of 1.75% of the transaction amount.
How do I set up a standing order for regular payments on my DKB account?
You can set up a standing order through your online banking account or by filling out a form at a DKB branch. You will need the recipient's bank details and the amount and frequency of the payments.
My DKB online banking account is locked. How can I unlock it?
If you have entered the wrong password several times, your DKB online banking account will be locked. To unlock it, you will need to contact DKB customer service for assistance.
What is the maximum amount I can withdraw from an ATM using my DKB debit card?
The daily withdrawal limit for DKB debit cards is 1,000.
Can I download my DKB account statements?
Yes, you can download your DKB account statements as PDF files through your online banking account.
How can I open a DKB current account?
You can open a DKB current account by filling out an online application form or by visiting a DKB branch with all necessary documents, such as your ID and proof of address.
I received a suspicious email claiming to be from DKB. What should I do?
Do not click on any links or provide any personal information. DKB will never ask for your login details or personal information via email. Report the email to DKB customer service immediately.
How long does it take for a SEPA transfer from my DKB account to reach the recipient?
SEPA transfers typically take one business day to reach the recipient's account.
Can I cancel a transaction made with my DKB credit card?
No, you cannot cancel a transaction made with your DKB credit card. However, if the transaction is fraudulent or unauthorized, you can dispute the charge and request a chargeback.
Is there a minimum balance requirement for a DKB current account?
No, there is no minimum balance requirement for a DKB current account.
How can I close my DKB account?
You can close your DKB account by sending a written request to DKB or by visiting a DKB branch in person. Note that there may be fees for closing an account.
Can I use my DKB account for business purposes?
No, DKB accounts are for personal use only. Using a personal account for business purposes goes against DKB's terms and conditions.
What should I do if my DKB debit card is lost or stolen?
Contact DKB customer service immediately to block your card and request a replacement. If possible, also report the loss or theft to the police.
How can I make a deposit to my DKB account?
You can make a deposit to your DKB account through bank transfer or by depositing cash at a DKB ATM or a partner bank's branch.
My DKB credit card will expire soon. How can I get a new one?
DKB will automatically send you a new credit card a few weeks before your current one expires. If you have not received a new card or need it sooner, contact DKB customer service.
Can I have more than one DKB current account?
No, each individual can only have one DKB current account.
I received a promotion code for DKB. How can I use it?
You can enter the promotion code during your account application process to redeem any applicable rewards or benefits.
Where can I find my IBAN and BIC for my DKB account?
You can find your IBAN and BIC on your account statements or through your online banking account.
Can I open a joint account with someone else?
Yes, DKB offers joint accounts for up to two account holders. Both account holders must have their own DKB current accounts.
How can I contact DKB customer service?
You can contact DKB customer service through their hotline, email, or by visiting a DKB branch. You can find all contact information on their website: https://www.dkb.de/.
What should I do if I receive a DKB account statement that contains incorrect information?
Contact DKB customer service and provide them with details of the incorrect information. They will investigate and correct any errors.
