Why can't I book a fjord tour online?
It is possible that the tour you are trying to book is currently sold out. You can check the availability by contacting our customer service or trying to book for a different date.
I received an error message while trying to book a tour, what should I do?
Please try again after refreshing the page or clearing your browser's cache. If the problem persists, please contact our customer service for assistance.
Can I cancel or change my fjord tour booking?
Yes, you can cancel or change your booking up to a certain time before the tour. Please refer to the cancellation policy on the tour page for more information.
How can I find out the departure location for my fjord tour?
The departure location for your tour will be listed on the tour page. It is usually at a designated meeting point in the city center.
What should I do if I am running late for my fjord tour?
Please inform our customer service or the tour guide as soon as possible. Depending on the tour, we may be able to delay the departure or offer alternative arrangements. However, it is best to arrive on time to avoid missing the tour.
I did not receive a confirmation email for my fjord tour booking, what should I do?
Please check your spam or junk folder. If you still cannot find the confirmation email, please contact our customer service to confirm if your booking was successful.
Can I bring my pet on a fjord tour?
Unfortunately, pets are not allowed on our fjord tours unless they are service animals.
Is there a dress code for fjord tours?
We recommend wearing comfortable clothes and shoes suitable for the weather. You may also want to bring a raincoat or umbrella in case of rain.
Are meals included in the fjord tour?
It depends on the specific tour. Some tours include meals, while others do not. Please refer to the tour page for more information.
What payment methods are accepted for fjord tour bookings?
We accept major credit cards such as Visa, Mastercard, and American Express. We also accept payment through PayPal.
Can I pay for my fjord tour in cash?
No, cash payment is not accepted for online bookings. Please use a valid credit card or PayPal to make your reservation.
Why is my credit card being declined when trying to book a fjord tour?
There could be several reasons for a credit card being declined, such as insufficient funds, an expired card, or suspicious activity. Please contact your bank or credit card issuer for more information.
Can I get a refund for my fjord tour if I am unable to attend?
It depends on the cancellation policy for the specific tour. Please refer to the tour page or contact our customer service for more information.
I am experiencing technical difficulties while trying to book a fjord tour, what should I do?
Please try refreshing the page or using a different browser. If the problem persists, please contact our customer service for assistance.
How far in advance should I book a fjord tour?
We recommend booking your tour at least a few days in advance, especially during peak season, to ensure availability. Some tours may sell out quickly, so it is best to book as early as possible.
Can I customize a fjord tour?
Unfortunately, our tours cannot be customized. However, we offer a variety of tours with different routes and durations to choose from.
Are children allowed on fjord tours?
Yes, children are allowed on our fjord tours, but please check the age requirements for each specific tour. Children under a certain age may need to be accompanied by an adult.
How long is the duration of a fjord tour?
The duration of our fjord tours varies depending on the tour chosen. Please refer to the tour page for the exact duration.
Can I bring my own food and drinks on the fjord tour?
Outside food and drinks are not allowed on our tours. However, some tours may include meals or allow for food and drink purchases during the tour.
Do I need to bring my passport for a fjord tour?
No, a passport is not required for fjord tours unless specified in the tour description. However, please remember to bring a valid form of identification.
Is there a minimum number of participants required for a fjord tour to operate?
Most of our tours have a minimum of two participants. If this requirement is not met, the tour may be cancelled, and you will be offered alternative arrangements or a full refund.
Can I join a fjord tour at a different departure location?
Unless specified, all tours depart from a designated meeting point. If you need to change the departure location, please contact our customer service in advance to make arrangements.
What should I do if I have a complaint about my fjord tour?
We take all feedback seriously and aim to provide the best possible experience for our customers. If you have a complaint, please contact our customer service for assistance.
Are tips included in the price of a fjord tour?
Tips for the tour guide or staff are not included in the price of the tour. If you are satisfied with the service, you may choose to leave a tip.
Can I bring a stroller on a fjord tour?
The majority of our tours are not stroller-friendly due to the terrain and limited space. Please check the tour page or contact our customer service for more information.
Is there a discount for group bookings on a fjord tour?
Yes, we offer discounted rates for group bookings. Please contact our customer service for more information and to make a reservation for your group.
Are there any age restrictions for fjord tours?
Some tours may have age restrictions, such as a minimum age requirement. Please refer to the tour page for more information.
Can I use a voucher or gift certificate to book a fjord tour?
Yes, you can use a voucher or gift certificate as a form of payment when booking a fjord tour. Please enter the code at the time of booking to apply the discount.
