What is Fusedeck?
Fusedeck is a project management and collaboration tool that helps teams work together effectively.
How do I sign up for Fusedeck?
You can sign up for Fusedeck by visiting our website and clicking on the "Sign up" button. You will need to provide your email address and create a password to start using the platform.
Why am I getting an error message when trying to sign in to Fusedeck?
There could be various reasons for this error. Please make sure you are using the correct email address and password. If you have forgotten your password, you can reset it using the "forgot password" option. If the issue persists, please contact our support team for further assistance.
How can I create a new project in Fusedeck?
To create a new project, click on the "New Project" button on the dashboard and fill in the required details. You can also add team members, set deadlines and assign tasks to each project.
I am unable to upload files to Fusedeck, what should I do?
Please check the file format and size. Fusedeck supports various file formats and the maximum file size limit is 25MB. If you are still experiencing issues, try clearing your browser's cache and cookies, or try using a different browser.
Can I assign tasks to specific team members in Fusedeck?
Yes, you can assign tasks to team members by clicking on the task and selecting the "Assign" option to choose the team member.
I am not receiving notifications from Fusedeck, why?
Please check your notification settings in Fusedeck to ensure they are enabled. Also, make sure your email address is up to date. If the issue persists, check your spam folder or contact our support team for further assistance.
How do I track the progress of tasks in Fusedeck?
You can track the progress of tasks by using the "Status" option. Tasks can be marked as "Not started", "In progress", "Blocked" or "Completed" to keep track of their progress.
What is the maximum number of team members I can add to a project in Fusedeck?
There is no limit to the number of team members you can add to a project in Fusedeck. However, the total number of team members allowed depends on your Fusedeck subscription plan.
Can I customize the layout of my Fusedeck dashboard?
Yes, you can customize your dashboard by rearranging widgets, adding or removing them, and changing their size according to your preferences.
Is there a mobile app for Fusedeck?
Yes, there is a Fusedeck mobile app available for both iOS and Android devices. You can download it from the App Store or Google Play Store.
Can I delete a project in Fusedeck?
Yes, you can delete a project by clicking on the project and selecting the "Delete" option. Please note that this action is irreversible and all project data will be permanently deleted.
Why am I unable to archive a project in Fusedeck?
If a project is still active with ongoing tasks, you will not be able to archive it. You must first complete or delete all tasks before archiving a project.
How can I upgrade my Fusedeck subscription plan?
You can upgrade your Fusedeck plan by going to your account settings and selecting the "Upgrade Plan" option. You will be shown the different plan options and you can choose the one that best suits your needs.
What payment methods does Fusedeck accept for subscription plans?
Fusedeck accepts all major credit and debit cards, including Visa, Mastercard, and American Express.
I am not able to access my Fusedeck account. What should I do?
Please check your internet connection and try reloading the page. If you still can't access your account, try clearing your browser's cache and cookies, or contact our support team for further assistance.
Can I change the email address associated with my Fusedeck account?
Yes, you can change your email address by going to your account settings and selecting the "Change Email" option. A verification email will be sent to the new address for confirmation.
I am not able to invite team members to a project in Fusedeck. Why?
Please make sure you have the necessary permissions to invite team members. If you are not the project owner or admin, you may not have this permission. Contact the project owner or admin to invite team members.
Can I create subtasks in Fusedeck?
Yes, you can create subtasks by adding a "-" or "*" in front of the task title. This will automatically convert it into a subtask.
How secure is my data in Fusedeck?
Fusedeck takes security very seriously and uses industry-standard encryption to protect your data. For more information, please refer to our Privacy Policy.
I accidentally deleted a task in Fusedeck, can I retrieve it?
Yes, you can restore a deleted task by going to the "Recently deleted" section in the task list and selecting the "Restore" option.
Can I export project data from Fusedeck?
Yes, you can export project data by going to the project settings and selecting the "Export" option. This will create a downloadable zip file with all project data in CSV format.
What if I am not satisfied with Fusedeck? Can I cancel my subscription?
Yes, you can cancel your subscription at any time. However, we would appreciate it if you could provide feedback on why you are not satisfied with Fusedeck. This will help us improve our services for the future.
Can I invite clients or external partners to a project in Fusedeck?
Yes, you can invite clients or external partners to a project by using the "Share" option. This allows them to view progress and updates but they will not have editing capabilities.
How often does Fusedeck perform maintenance or updates?
Fusedeck performs routine maintenance and updates regularly to ensure the platform runs smoothly. Any scheduled maintenance will be communicated to users in advance.
I am getting a "server error" message on Fusedeck. What does this mean?
This could mean there is a temporary issue with our server. Please try refreshing the page or logging out and back in. If the issue persists, please contact our support team for further assistance.
Can I delete or leave a project as a team member in Fusedeck?
As a team member, you can only leave a project by clicking on the dropdown menu next to your name in the project and selecting the "Leave project" option. Only the project owner or admin can delete a project.
