GoGetSSL FAQ

Answers to your most common questions about GoGetSSL.

Quick, simple, and helpful information at a glance.

What is gogetssl?
gogetssl is an online platform that offers SSL certificates and other security solutions for websites.
What is an SSL certificate?
An SSL certificate is a digital certificate that ensures security for online communication on websites by encrypting data transmitted between a web server and a browser.
How do I purchase an SSL certificate on gogetssl?
To purchase an SSL certificate on gogetssl, simply create an account and choose the certificate type that suits your needs. You can then proceed with the payment and installation process.
What types of SSL certificates are offered on gogetssl?
gogetssl offers a variety of SSL certificates, including Domain Validation, Organization Validation, and Extended Validation, as well as Wildcard and Multi-Domain certificates.
How long does it take for an SSL certificate to be issued?
The time it takes for an SSL certificate to be issued depends on the type of certificate and the required validation process. On average, it can take anywhere from a few minutes to a few days.
Can I use a gogetssl certificate on multiple websites?
Depending on the type of certificate, a gogetssl certificate can be used on one or multiple websites. Wildcard and Multi-Domain certificates allow for use on multiple websites.
What is a CSR and how do I generate one?
A CSR (Certificate Signing Request) is a block of encrypted text that is generated by a server and contains information required for your certificate to be issued. You can generate a CSR through your server or hosting provider.
Can I use a gogetssl certificate on a shared hosting plan?
Yes, you can use a gogetssl certificate on a shared hosting plan. However, it is important to check with your hosting provider to ensure they support SSL certificates.
What is a private key and how do I generate one?
A private key is a secret, alphanumeric key that is used to decrypt and verify data. It is generated alongside the CSR and is necessary for installing the SSL certificate. You can generate a private key through your server or hosting provider.
What is a certificate chain or intermediate certificate?
A certificate chain or intermediate certificate is an additional certificate that helps establish a secure connection between the SSL certificate on your website and the trusted root certificate.
I received an error stating "CSR mismatch" when trying to install my SSL certificate. What does this mean?
This error indicates that there is a mismatch between the CSR and the private key. Make sure you are using the correct private key when installing the certificate.
I received an error stating "SSL certificate expired" when trying to access my website. What should I do?
This error means that your SSL certificate has expired and needs to be renewed. You can renew your certificate through the gogetssl platform.
My website shows a "Not Secure" warning in the address bar after installing the SSL certificate. What does this mean?
This warning means that your website may still have unencrypted elements, such as images or scripts, that are being loaded from a non-secure source. You will need to fix these elements to fully secure your website.
Can I install an SSL certificate on a local development environment?
Yes, you can install an SSL certificate on a local development environment by generating a self-signed certificate or purchasing a certificate from gogetssl.
How do I renew my SSL certificate on gogetssl?
To renew your SSL certificate on gogetssl, simply log into your account, navigate to the certificate you wish to renew, and follow the renewal process.
Can I cancel my gogetssl SSL certificate?
Yes, you can cancel your gogetssl SSL certificate within 30 days of purchase for a full refund. After 30 days, a prorated refund may be issued.
I received an error stating "private key not found" when trying to install my SSL certificate. What should I do?
This error means that the private key is missing or has been deleted. Make sure you have the correct private key and that it is saved in a secure location.
What is a revoked SSL certificate?
A revoked SSL certificate is an SSL certificate that has been invalidated due to security or administrative reasons. It can no longer be used to secure a website.
I received an error stating "untrusted certificate" when trying to visit my website. What does this mean?
This error means that the root and intermediate certificates of your SSL certificate are not recognized by your browser. You will need to install the intermediate certificate to resolve this issue.
What is SSL/TLS?
SSL (Secure Sockets Layer) and TLS (Transport Layer Security) are security protocols used to establish a secure and encrypted connection between a web server and a browser.
Can I change the domain name on my SSL certificate?
No, the domain name on an SSL certificate cannot be changed. You will need to purchase a new certificate for the desired domain.
I received an error stating "incorrect CSR format" when trying to submit my CSR. What should I do?
This error means that the CSR you have generated is not in the correct format. Make sure you are using the correct format when generating the CSR, as outlined in the gogetssl guidelines.
What is the difference between HTTP and HTTPS?
HTTP (Hypertext Transfer Protocol) is the standard protocol used for transferring data between a web server and a browser, whereas HTTPS (Hypertext Transfer Protocol Secure) is an encrypted version of HTTP that ensures secure communication between the server and browser.
I received an error stating "invalid common name" when trying to install my SSL certificate. What does this mean?
This error means that the common name specified in the CSR does not match the domain name for which the certificate is being issued. Make sure the common name is correct and matches the domain name.
Can I transfer my SSL certificate from another provider to gogetssl?
Yes, you can transfer your SSL certificate from another provider to gogetssl, but only if it has not been issued yet. Make sure to follow the appropriate transfer process according to your provider's guidelines.
How do I properly install an SSL certificate on my server?
The installation process for an SSL certificate may vary depending on your server and hosting provider. You can refer to the gogetssl installation guides or contact your provider for specific instructions.
Can I get support for my SSL certificate from gogetssl?
Yes, gogetssl offers 24/7 support for all its customers. You can reach out through live chat, email, or phone for assistance with any SSL certificate issues you may encounter.