Why can't I log in to my Grubhub account?
There could be several reasons for this issue, including entering the wrong email or password, having an outdated app version, or the account being temporarily locked for security purposes. Try resetting your password or updating the app, and if the problem persists, contact Grubhub customer support for assistance.
I placed an order, but it's not showing up in my account. What should I do?
It can take a few minutes for the order to appear in your account. If it still doesn't show up after 15 minutes, contact customer support for help.
I received an error message saying my payment method is not valid. What does this mean?
This error message indicates that there may be an issue with the payment method you are using, such as an expired card or insufficient funds. Try using a different payment method or contacting your bank for assistance.
Why am I seeing an error message that says "Server Error"?
This means there is an issue with Grubhub's servers, and it is currently unable to process your request. Try again in a few minutes, and if the error persists, contact customer support for assistance.
My order is taking longer than estimated. What can I do?
The estimated delivery time is just an estimate, and actual delivery times may vary based on factors such as restaurant preparation time and traffic. If it has been significantly longer than the estimated time, contact customer support for assistance.
I received the wrong order. How can I get a refund?
If the mistake was made by the restaurant, contact customer support with a photo of the incorrect order. They will assist in getting a refund or a replacement for the correct order.
Can I cancel an order after it has been placed?
If the restaurant has not yet accepted the order, you can cancel it through the "My Orders" section of your account. Once the restaurant has accepted the order, you will need to contact customer support for assistance with the cancellation.
Why can't I see any restaurants on the Grubhub app?
This could be due to a network or location issue. Check your network connection and make sure your location services are enabled for the Grubhub app. If the issue persists, contact customer support for assistance.
I am unable to add items to my cart. How can I fix this?
This problem may be due to a temporary glitch in the app. Try closing and reopening the app, or updating to the latest version. If the issue persists, contact customer support for assistance.
I forgot to add a promo code to my order. Can I still apply it?
Unfortunately, promo codes cannot be added to an order after it has been placed. Make sure to add the code before submitting your order.
What should I do if I accidentally placed an order and need to cancel it?
Contact customer support immediately for assistance. They may be able to cancel the order if it has not yet been accepted by the restaurant.
My account was charged, but I never received my order. What should I do?
This could be due to an issue with the restaurant or delivery driver. Contact customer support with your order information for assistance in getting a refund.
Why am I being charged a delivery fee?
Delivery fees are set by the restaurants and delivery services and may vary based on distance, time, and demand. Contact the restaurant directly for more information about their delivery fees.
Can I edit an order once it has been placed?
Unfortunately, once an order has been submitted, it cannot be edited. If you need to make changes, contact customer support for assistance.
Is there a limit to how far a restaurant will deliver?
Yes, each restaurant sets its own delivery radius. If you are unable to find a restaurant to deliver to your location, try searching for a nearby location or contacting customer support for assistance.
Why can't I split the bill when ordering with friends?
Splitting the bill is not currently available on Grubhub. However, you can use Venmo to divide the bill with friends when paying through the app.
What do I do if my order was missing an item?
Contact customer support with a photo of the missing item, and they will assist in getting a refund or replacement.
Can I use multiple promo codes on one order?
No, only one promo code can be applied to an order at a time.
How can I view my past orders?
Your past orders can be found in the "My Orders" section of your Grubhub account.
Can I place an order for pick-up instead of delivery?
Yes, you can change the delivery method to pick-up in the app or website before placing your order.
I am trying to place an order, but it keeps getting rejected. What can I do?
This could be due to an issue with your payment method. Make sure the information is correct and contact your bank for assistance if needed. If the problem persists, contact customer support for help.
My order status says "delivered," but I never received my food. What should I do?
Contact customer support immediately with your order information. They will assist in getting a refund or replacement for your order.
I no longer want to receive promotional emails from Grubhub. How can I opt out?
You can manage your email preferences in the "My Account" section of your Grubhub account.
How can I check the status of my order?
You can track your order's status in the "My Orders" section of your Grubhub account or through the order confirmation email.
Can I change the delivery address after placing an order?
If the order has not yet been accepted by the restaurant, you can change the delivery address in the "My Orders" section of your account. If the order has been accepted, contact customer support for assistance.
What should I do if the food I received is cold or not cooked properly?
Contact the restaurant directly to address the issue. If they are unable to resolve it, contact customer support for assistance.
