HostBillo FAQ

Answers to your most common questions about HostBillo.

Quick, simple, and helpful information at a glance.

How do I fix the "No database connection" error in Hostbillo?
This error usually occurs when the database settings in Hostbillo are incorrect. Double-check your database name, username, and password and make sure they match the ones provided by your hosting provider.
My Hostbillo site is showing a "500 Internal Server Error." How do I resolve this?
This error is usually caused by a problem with your hosting server. Please contact your hosting provider for assistance in resolving this issue.
Why am I getting a "Unable to connect to the licensing server" error in Hostbillo?
This error can occur when the connection to the Hostbillo licensing server is blocked by a firewall or security settings. Check with your IT department or hosting provider to ensure the proper ports are open and try again.
How do I fix the "Invalid license key" error in Hostbillo?
This error typically occurs when the license key entered in Hostbillo does not match the one assigned to your account. Double-check that the license key is entered correctly and try again.
Why am I getting a "Client with this email already exists" error in Hostbillo?
This error occurs when a client with the same email address already exists in your system. You can either use a different email address for the new client or merge the duplicate client accounts.
How do I resolve the "Unable to load the template" error in Hostbillo?
This error can be caused by missing or corrupted template files. Try reinstalling the template or using a different template to see if the issue persists.
What should I do if my Hostbillo site is showing a "Database Table already exists" error?
This error can occur when a table in your database already exists with the same name as one that Hostbillo is trying to create. You may need to drop the existing table or contact your hosting provider for assistance.
How do I fix the "Critical Error: Unable to get hostbillo version information" message?
This error can occur when there is a problem with your Hostbillo installation or the server's internet connection. Make sure you have the latest version of Hostbillo installed and try again. If the issue persists, contact Hostbillo support for assistance.
Why am I getting a "General Error: Server Not Found" message when trying to access Hostbillo?
This error can occur when the Hostbillo server is down or unreachable. Check if the server is undergoing maintenance or contact your hosting provider for assistance.
How can I resolve the "Sorry, domain registration is not available" error in Hostbillo?
This error can occur if domain registration is not enabled in your Hostbillo settings or if there are restrictions set by your registrar. Double-check your settings and contact your registrar for clarification.
How do I fix the "Failed to open SSL connection" error in Hostbillo?
This error can occur when there are problems with the SSL certificate on your server. Contact your hosting provider for assistance with resolving any SSL issues.
Why am I getting a "No free space left on device" error in Hostbillo?
This error occurs when the disk space on your server has been exhausted. You may need to free up space or contact your hosting provider to increase the disk space limit.
How do I resolve the "The provided payment method is invalid" error in Hostbillo?
This error can occur when there is an issue with the payment method used or if the payment gateway is not properly configured in Hostbillo. Check your payment settings and contact your payment gateway provider for assistance if necessary.
Why am I getting a "Client does not have an associated invoice" error in Hostbillo?
This error occurs when trying to generate an invoice for a client with no associated client account. Make sure the client has been added to Hostbillo before generating an invoice.
How do I resolve the "Database table storage engine mismatch" error in Hostbillo?
This error can occur when the storage engine for a database table does not match the one chosen for the Hostbillo installation. Contact your hosting provider for assistance in resolving this issue.
What should I do if my Hostbillo site is showing a "Fatal Error: Allowed memory size exhausted" message?
This error is usually caused by a PHP memory limit that has been exceeded. You may need to increase the memory limit or contact your hosting provider for assistance.
How can I fix the "Invalid module" error in Hostbillo?
This error can occur if there is an issue with a module or if the module is not compatible with the version of Hostbillo you are using. Make sure you have the latest version of the module or contact the module developer for assistance.
Why am I getting an "Invalid ticket action" error when trying to access a support ticket in Hostbillo?
This error can occur if there is an issue with the ticket or if the ticket has been closed. Contact Hostbillo support for assistance in resolving this issue.
How do I resolve the "Invalid ticket ID provided" error in Hostbillo?
This error can occur if the ticket ID entered is incorrect or if the ticket has been deleted. Double-check the ticket ID or contact Hostbillo support for further assistance.
What should I do if my Hostbillo site is showing a "Template does not exist" error?
This error can occur if the template files are missing or have been removed. Reinstall the template or contact the template developer for further assistance.
How can I fix the "Invalid license order" error in Hostbillo?
This error can occur if there is an issue with your license order or if it has been canceled. Contact Hostbillo support for assistance in resolving this issue.
Why am I not receiving email notifications from Hostbillo?
This can happen if there is an issue with your email settings in Hostbillo or if your hosting provider has blocked outgoing emails. Double-check your email settings and contact your hosting provider for further assistance.
How do I resolve the "Invalid credit card" error in Hostbillo?
This error can occur when there is an issue with the credit card details entered or when the credit card has expired. Make sure the card information is correct or try using a different credit card.
What should I do if my Hostbillo site is showing a "Missing daily cron file" error?
This error can occur if the cron file has been deleted or is missing from your Hostbillo installation. Reinstall the cron file or contact Hostbillo support for assistance in resolving this issue.
How can I fix the "Unable to create cron task" error in Hostbillo?
This error can occur if there is an issue with the cron settings or if the server does not support cron jobs. Contact your IT department or hosting provider for assistance.
Why am I getting an "Invalid invoice number provided" error in Hostbillo?
This error can occur when the invoice number entered does not match an