Juno FAQ

Answers to your most common questions about Juno.

Quick, simple, and helpful information at a glance.

What is Juno?
Juno is an internet service provider that offers email, internet access, and other online services.
How do I set up my Juno email account?
To set up your Juno email account, go to https://www.juno.com/ and click on "Sign Up" to create an account.
Why am I unable to log into my Juno email account?
This could be due to incorrect login credentials, server issues, or account suspension. Double-check your login information and contact Juno Support if the issue persists.
How do I reset my Juno email password?
You can reset your Juno email password by clicking on "Forgot Password?" on the login page and following the prompts. You will need to provide your account username and answer your security question.
How do I change my Juno email password?
To change your Juno email password, log into your account and go to the "Account" tab. Under "Security," click on "Change Password" and follow the instructions.
Why am I unable to send or receive emails in Juno?
This could be due to network or server issues. Make sure you have a stable internet connection and try refreshing your inbox. If the issue persists, contact Juno Support for further assistance.
How do I add attachments to my Juno emails?
To add attachments to your Juno emails, click on the "Attach" button while composing an email and select the file you want to attach from your device.
Why am I unable to open certain attachments in my Juno emails?
This could be due to compatibility issues or the attachment being corrupted. Try downloading the attachment and opening it on your device. If the issue persists, contact the sender for assistance.
Can I access my Juno email account from multiple devices?
Yes, you can access your Juno email account from multiple devices by using the same login credentials. However, make sure to sign out from your account after use to ensure security.
Why am I getting error messages while accessing Juno on my phone?
This could be due to outdated software or compatibility issues. Make sure your phone's operating system and Juno app are up to date. If the issue persists, contact Juno Support for further assistance.
How do I cancel my Juno email account?
To cancel your Juno email account, log into your account and go to the "Account" tab. Under "Service Status," click on "Cancel Service" and follow the instructions.
Can I recover a deleted Juno email?
Yes, you can recover deleted emails up to 7 days in the "Trash" folder. After that, they will be permanently deleted.
How do I report spam or suspicious emails in Juno?
To report spam or suspicious emails in Juno, you can click on the "Report Spam" button while viewing the email or forward it to Juno's spam reporting address: [email protected]
Why am I receiving a "mailbox full" error in Juno?
This means your inbox has reached its storage limit. You can free up space by deleting old emails or upgrading to a larger storage plan.
How do I create email filters in Juno?
To create email filters in Juno, go to the "Options" tab and click on "Filters." You can set up rules to automatically move emails to specific folders based on keywords or sender information.
Why are my emails not showing up in my inbox in Juno?
This could be due to a filter or email forwarding rule that is moving your emails to a different folder. Check your filters and forward settings to ensure your emails are being delivered to your inbox.
Can I change my Juno email address?
Yes, you can change your Juno email address by contacting Juno Support. They will assist you in updating your account information.
How do I report an issue or outage with Juno services?
You can report an issue or outage with Juno services by contacting Juno Support or visiting their Facebook or Twitter page for updates.
Why am I getting a "session expired" error in Juno?
This could be due to inactivity for an extended period of time. Simply refresh the page or log back in to continue your session.
How do I unsubscribe from Juno emails?
To unsubscribe from Juno emails, click on the "Unsubscribe" link at the bottom of the email or go to "Options" and click on "Unsubscribe."
Why is my Juno email slow?
This could be due to a slow internet connection, large attachments, or server issues. Try refreshing the page or clearing your browser's cache. If the issue persists, contact Juno Support.
How do I add, edit, or remove contacts in Juno?
To add, edit, or remove contacts in Juno, go to the "Contacts" tab and click on "New Contact" or click on an existing contact to edit or delete it.
Why am I unable to view images or graphics in my Juno emails?
This could be due to your email settings or a slow internet connection. Make sure your email is set to display images, and try refreshing the page or checking your connection.
How do I set up Juno email on my third-party email client?
To set up Juno email on a third-party email client, you will need to enter your account settings. For instructions and settings, refer to this page: https://www.juno.com/support/email-setup/pop-imap/
Why am I receiving an "invalid login" error in Juno?
This means your login information is incorrect. Make sure you are using the correct username and password, and try logging in again. If you have forgotten your password, you can reset it.
How do I change my Juno email display name?
To change your Juno email display name, go to the "Options" tab and click on "Personal Information." You can edit your name under the "Name" section.
How do I contact Juno Support?
You can contact Juno Support by phone at 1-800-654-5866 or through their online contact form: https://help.juno.com/support/contact-us.html.
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