What should I do if I forgot my KeyBank online banking password?
You can reset your password by clicking on the Forgot Password link on the login page and following the prompts. If you need further assistance, you can contact our customer service at 1-800-KEY2YOU (539-2968).
Why am I unable to access my online banking account?
There could be several reasons for this. Please check your internet connection and make sure you are using the correct login credentials. If the issue persists, you can contact our customer service for further assistance.
How do I enroll in KeyBank's online banking?
To enroll, you can visit our website and click on the Enroll button to begin the process. You will need your account number and other personal information to complete the enrollment.
Why is my online banking account locked?
Your account may get locked after multiple failed login attempts for security reasons. To unlock your account, you can contact our customer service for assistance at 1-800-KEY2YOU (539-2968).
What should I do if my account is overdrawn?
You can transfer funds from another KeyBank account or deposit money into your account to cover the overdraft. You can also opt-in for overdraft protection to avoid future overdraft fees.
How can I set up autopay for my credit card payments?
You can set up autopay by logging into your online banking account and selecting the Payments tab. Then, choose the option to set up automatic payments and follow the instructions.
Why am I not receiving email notifications from KeyBank?
Please check your email spam or junk folder, as the email may have been marked as spam. You can also add KeyBank's email address to your contact list to ensure you receive future notifications.
How can I change my account information, such as my address or phone number?
You can update your account information by logging into your online banking account and selecting the Profile tab. Then, choose the option to update your personal information and follow the prompts.
What should I do if I suspect fraudulent activity in my account?
Please contact our customer service immediately at 1-800-KEY2YOU (539-2968) to report the fraudulent activity and take necessary steps to protect your account.
Why am I receiving error messages when trying to make a transfer or payment?
There could be various reasons for this, such as insufficient funds or technical issues. Please ensure you have enough funds in your account and check for any scheduled maintenance on our website. If the issue persists, you can contact customer service for assistance.
How can I order new checks for my account?
You can order new checks by logging into your online banking account and selecting the More tab. Then, select the option to order checks and follow the instructions.
Why is my account balance not updating in online banking?
In some cases, it may take a few business days for transactions to be reflected in your account balance. If the issue persists or you believe there is a discrepancy, you can contact our customer service for further assistance.
What happens if I forget to make my loan payment on time?
Please contact our customer service as soon as possible to discuss your situation and explore available options. Depending on the type of loan, late fees or penalties may be applied.
How do I download my account statements in online banking?
You can download your account statements by logging into your online banking account and selecting the Documents tab. Then, choose the option to download statements and follow the instructions.
Why is my debit card not working?
There could be several reasons for this, such as a declined transaction due to insufficient funds or a blocked card for suspicious activity. Please contact our customer service for assistance if you continue to experience issues.
How can I sign up for KeyBank's mobile banking?
To enroll, you can download the KeyBank mobile app from the App Store or Google Play Store and follow the prompts to set up your account. You will need your online banking login credentials to complete the process.
What should I do if I lost my debit or credit card?
Please contact our customer service immediately at 1-800-KEY2YOU (539-2968) to report your lost card and request a replacement.
Is there a limit on daily withdrawals from my account?
Yes, there is a daily withdrawal limit for security reasons. If you need to withdraw more than the limit, you can contact customer service to discuss the possibility of increasing the limit.
Why am I receiving a Card Not Present error message when making a purchase?
This error message may occur when using your card for online or over-the-phone purchases. Please contact our customer service to confirm your billing address is up to date, which may solve the issue.
How can I dispute a transaction on my account?
You can dispute a transaction by logging into your online banking account and selecting the transaction you want to dispute. Then, follow the prompts to submit your dispute.
Why am I unable to deposit a check through the mobile app?
Please ensure the check is properly endorsed and clearly visible in the photo. Also, make sure you are connected to a stable internet connection. If the issue persists, please contact our customer service for assistance.
How do I freeze my debit or credit card if it's lost or stolen?
You can freeze your card by logging into your online banking account and selecting the Manage Cards option. Then, choose the card you want to freeze and follow the prompts. Please note that once your card is frozen, it cannot be used for any transactions.
Why is my mobile deposit not appearing in my account?
It may take up to two business days for a mobile deposit to be processed and reflected in your account balance. If the issue persists, you can contact our customer service for further assistance.
How do I add a joint account holder to my account?
You can add a joint account holder by visiting a KeyBank branch with the potential account holder and providing necessary identification documents.
What should I do if I suspect a phishing attempt using KeyBank's name?
If you receive a suspicious email or phone call claiming to be from KeyBank, do not provide any personal information. You can report the phishing attempt to our customer service or forward the email to [email protected].
