Mailbox.org FAQ

Answers to your most common questions about Mailbox.

Quick, simple, and helpful information at a glance.

What is a mailbox?
A mailbox is a digital storage space where emails and other messages are stored.
How do I access my mailbox?
You can access your mailbox through a web browser or by using an email client.
Why am I not receiving any new emails?
There could be various reasons for this such as an internet connection issue, full mailbox, or incorrect email settings. It is best to check these factors to resolve the issue.
What does "mailbox full" mean?
It means your mailbox has reached its storage capacity and can no longer receive new emails. You will need to delete some emails or increase your mailbox storage to continue receiving new messages.
How do I increase my mailbox storage?
This depends on your email service provider. You can usually upgrade your email plan or purchase additional storage space.
Why am I unable to send emails?
This could be due to an incorrect outgoing mail server setting or internet connection issue. Check your email settings and make sure your internet is working properly.
How do I delete emails from my mailbox?
You can select the emails you want to delete and then click on the delete button. You can also select multiple emails and delete them all at once.
Can I recover deleted emails from my mailbox?
It depends on your email service provider and their policies. Some providers have a temporary trash folder where deleted emails are stored for a specific period of time before being permanently deleted. If the emails are not in your trash folder, they may not be recoverable.
Why are my emails marked as spam?
This could be due to the content of the email, sender's email address, or your email provider's spam filtering system. Make sure your emails do not contain any suspicious links or content and the sender's email is legitimate.
How do I unmark emails as spam?
You can move the email from the spam or junk folder to your inbox. This will also help improve your email provider's spam filtering system.
What does "mailbox unavailable" mean?
This error message usually means that the email address you are trying to reach does not exist or has been deactivated.
Why do I keep getting a "connection timed out" error?
This error occurs when your connection to the email server times out. It could be due to a slow internet connection or server issues. If the issue persists, contact your email service provider.
How do I change my mailbox password?
This depends on your email service provider. You may be able to change your password through your account settings or by contacting your provider's customer support.
Why am I getting a "missing mailbox" error?
This could be due to a corrupted mailbox file or incorrect settings. Contact your email provider for assistance.
What does "server not responding" mean?
This indicates that the email server is not responding to your request. It could be due to server maintenance or a temporary issue. Wait for some time and try again later.
How do I set up my mailbox on my mobile device?
The process may vary depending on your device, but you will need to enter your email account's server settings. Your email provider should have instructions on how to do this.
What does "mailbox quota exceeded" mean?
This means you have exceeded your allotted storage space for your mailbox. You will need to delete some emails or upgrade your storage.
How do I add a signature to my emails?
This depends on your email provider, but you can usually add a signature through your account settings.
Why am I not able to download attachments?
There could be various reasons for this such as a slow internet connection, incompatible file type, or a third-party security program blocking the download. Try downloading the attachment on a different device or network to determine the cause.
How do I organize my mailbox?
You can create folders and labels to organize your emails. Most email providers have a drag and drop feature to move emails into folders.
What does "mailbox not found" mean?
This error typically means that the mailbox you are trying to access does not exist. Double-check the email address or contact your email provider for assistance.
Why am I not able to log in to my mailbox?
This could be due to an incorrect password or login credentials. Make sure you are entering the correct information and try again. If you continue to have issues, contact your email provider.
How do I empty my trash folder?
You can go to your trash folder and select the emails you want to permanently delete. Then click on the "empty" or "delete" button.
Why do I keep getting an "email undeliverable" message?
This means that your email could not be delivered to the intended recipient. There could be various reasons for this such as an incorrect email address, full recipient's mailbox, or server issues. Double-check the email address and try again.
Can I have multiple mailboxes?
It depends on your email provider and the plan you have. Some may offer the option to have multiple mailboxes under one account, while others may require you to have separate accounts for each mailbox.
How do I set up auto-reply or out of office messages?
You can usually set up auto-reply or out of office messages through your email provider's settings. There may be an option to enable these messages and set a custom message and date range.
What should I do if I suspect my mailbox has been hacked?
Immediately change your password and enable two-factor authentication if available. Run a virus scan on your device and contact your email provider for further assistance.
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