Moviefone FAQ

Answers to your most common questions about Moviefone.

Quick, simple, and helpful information at a glance.

What is Moviefone?
Moviefone is a popular online platform for movie ticketing, showtimes, reviews, trailers, and news.
How do I buy tickets on Moviefone?
You can buy tickets on Moviefone by navigating to the desired movie, selecting your preferred showtime, and following the prompts to complete your purchase.
Why am I experiencing issues with loading Moviefone's website?
It is possible that the website is experiencing high traffic, or there may be temporary technical difficulties. You can try refreshing the page or accessing it at a later time.
I forgot my Moviefone account password. How can I recover it?
You can click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
I am getting an error message while trying to purchase tickets. What should I do?
Make sure you have entered all the required information correctly, including your payment details. If the error persists, you can try clearing your browser's cache and cookies or using a different browser.
Why am I unable to find certain movies on Moviefone?
The movie you are looking for may not be playing at any nearby theaters. You can try changing your location or searching for a different movie.
Can I purchase tickets for any movie theater on Moviefone?
You can purchase tickets for over 25,000 movie theaters on Moviefone, including major chains like AMC, Regal, and Cinemark.
How do I cancel or change my movie ticket reservation?
You will need to contact the specific theater directly to make any changes or cancellations to your movie ticket reservation.
Does Moviefone offer refunds for purchased tickets?
Moviefone does not offer refunds for purchased tickets. However, some theaters may offer refunds or exchanges depending on their policies.
Can I redeem my Moviefone gift card online?
Yes, you can redeem your Moviefone gift card online by selecting the "Gift Card" payment option during check out.
I am having trouble with the payment process. What should I do?
Make sure you have entered your payment information correctly and that you have sufficient funds in your account. If the problem persists, you can try using a different form of payment or contacting customer support.
How can I find the latest movie reviews and ratings on Moviefone?
You can find the latest movie reviews and ratings on the "Reviews" section of the Moviefone website.
Is there a mobile app for Moviefone?
Yes, there is a mobile app for Moviefone available for both iOS and Android devices.
Why did I receive an email from Moviefone with a password reset link that I didn't request?
This may be a phishing attempt. Do not click on any links and delete the email immediately. You can also report it to customer support.
Can I purchase concessions or food vouchers through Moviefone?
No, Moviefone does not offer the option to purchase concessions or food vouchers.
How can I contact Moviefone's customer support?
You can contact Moviefone's customer support by filling out the contact form on their website or sending an email to [email protected].
Is my personal information safe and secure on Moviefone?
Yes, Moviefone takes measures to protect your personal information and follows industry-standard security practices.
Can I still purchase tickets if I cannot print them at home?
Yes, most theaters accept mobile tickets. You can show the barcode on your phone at the theater entrance.
Why am I prompted to create an account to purchase tickets on Moviefone?
Creating an account allows you to save preferences, track ticket purchases, and receive exclusive offers and promotions.
Can I change my seat selection after purchasing tickets?
It depends on the specific theater's policies. You may need to contact the theater directly to make any changes to your seat selection.
Why am I not receiving any confirmation email from Moviefone after purchasing tickets?
This may be due to technical difficulties or an error in the email address entered. You can contact customer support for assistance.
Is there a limit to the number of tickets I can purchase on Moviefone?
The ticket purchase limit may vary depending on the theater chain and specific movie. You can contact customer support for more information.
I am unable to access my digital ticket on my mobile device. What should I do?
Make sure you have a stable internet connection and have the correct ticket barcode or QR code. If the problem persists, you can contact customer support for assistance.
Can I use gift cards to purchase tickets for any movie on Moviefone?
Most gift cards can be used to purchase tickets for any movie on Moviefone, but it is always best to check the terms and conditions of the specific gift card.
Why am I unable to use certain promo codes on Moviefone?
Some promo codes may have expired or have certain restrictions, such as only being valid for specific movies or locations. Make sure to check the terms and conditions of the promo code before using it.
Can I see my past ticket purchases on Moviefone?
Yes, you can see your past ticket purchases by logging into your account and accessing the "My Tickets" section.