What is Northpass?
Northpass is a learning management system (LMS) used by businesses and organizations for training and onboarding employees.
How do I access Northpass?
You can log in to Northpass through your organization's unique URL or by downloading the Northpass mobile app.
Why can't I log in to Northpass?
If you are having trouble logging in, check your login credentials and ensure that your account is still active. If you are still unable to log in, contact your organization's Northpass administrator.
How do I enroll in a course on Northpass?
There are several ways to enroll in a course on Northpass. You may be automatically enrolled by your organization's administrator, or you can self-enroll through the course catalog or a course invitation link.
What should I do if a course is not loading or is taking too long to load?
First, ensure that your internet connection is stable and try refreshing the page. If the issue persists, try clearing your browser's cache and cookies. If the problem continues, contact your organization's Northpass administrator.
Can I access Northpass courses on mobile devices?
Yes, there is a Northpass mobile app available for iOS and Android devices. You can download it from the App Store or Google Play Store.
How do I track my progress in a Northpass course?
Your progress is automatically tracked as you complete course modules and assessments. You can also view your progress under the "My Courses" section of your account.
What should I do if I encounter an error message while using Northpass?
If you receive an error message, try refreshing the page or clearing your browser's cache and cookies. If the error persists, contact your organization's Northpass administrator.
How do I reset my password on Northpass?
On the login page, click on "Forgot password?" and follow the prompts to reset your password. You can also contact your organization's Northpass administrator for assistance.
Can I download course materials from Northpass?
Some course materials may be available for download, depending on the course settings set by your organization. For more information, contact your organization's Northpass administrator.
How do I view my course completion certificate on Northpass?
If a course offers a completion certificate, you can access it under the "Completed Courses" section of your account. Click on the certificate icon to view or download it.
Is there a way to print my course materials on Northpass?
Some courses may allow you to print course materials, but it ultimately depends on the course settings set by your organization. Contact your organization's Northpass administrator for more information.
What are the system requirements for using Northpass?
Northpass is compatible with most modern browsers, but it is recommended to use Google Chrome or Mozilla Firefox for optimal performance. Make sure you have an active internet connection as well.
Can I change the language on Northpass?
Yes, you can change the language settings on Northpass by clicking on your profile icon and selecting "Language" from the dropdown menu. Currently, Northpass supports English, Spanish, French, and German.
What should I do if I accidentally close a course module?
You can resume where you left off by clicking on the "In Progress" section under the course dashboard.
How do I leave a course on Northpass?
On the course dashboard, click on the three dots icon next to the course title and select "Leave Course" from the dropdown menu.
Can I retake a course on Northpass if I failed it?
It depends on the settings set by your organization. If the course allows retakes, you can find the option under the course dashboard or contact your organization's Northpass administrator for assistance.
Is there a way to share course materials or courses with others on Northpass?
Yes, you can share course materials or courses with others by using the "Share" button on the course dashboard. You can also invite others to join a course through an invitation link.
How do I give feedback on a course or report an issue with a course on Northpass?
On the course dashboard, click on the three dots icon next to the course title and select "Report Issue" or "Give Feedback" from the dropdown menu.
Can I preview a course on Northpass before enrolling?
Some courses may have a preview option available, but it ultimately depends on the settings set by your organization. Contact your organization's Northpass administrator for more information.
How do I contact Northpass customer support?
You can contact Northpass customer support through the Help Center on the Northpass website or by emailing [email protected].
Is there a community or forum where I can ask questions or discuss with other Northpass users?
Yes, the Northpass Community is a forum where you can connect with other Northpass users, ask questions, and share best practices and tips.
How do I update my profile information on Northpass?
Click on your profile icon and select "Profile" from the dropdown menu. From there, you can update your information and profile picture.
What should I do if I accidentally delete a course from my dashboard?
Contact your organization's Northpass administrator for assistance. They may be able to restore the course for you.
Can I access Northpass on my work or company-issued device?
Yes, Northpass can be accessed on a work or company-issued device as long as the device meets the system requirements and has an active internet connection.
