What is OfferUp?
OfferUp is an online marketplace where users can buy and sell items locally.
How do I sign up for OfferUp?
You can sign up for OfferUp by downloading the app on your iOS or Android device or by visiting their website and creating an account.
Why can't I access my OfferUp account?
This could be due to a technical issue, such as a temporary server outage. Try clearing your cache and cookies, or restarting your device. If the problem persists, contact OfferUp's customer support.
How do I post an item for sale on OfferUp?
To post an item for sale, open the OfferUp app or website, click on the "Sell" button, and follow the prompts to upload photos and add a description of your item.
How long does it take for my item to appear in searches?
It may take up to 24 hours for your item to appear in searches. If it still doesn't show up after that time, check that you have followed all posting guidelines and that you have not been flagged for any violations.
Why was my item removed from OfferUp?
Your item may have been removed due to a violation of the community guidelines, such as selling prohibited items or using inappropriate language in the description. Check your email for a notification from OfferUp explaining the reason for removal.
How can I report a fraudulent or suspicious user on OfferUp?
To report a fraudulent or suspicious user, click on their profile, select the "..." button, and choose "Report User."
How do I make a purchase on OfferUp?
To make a purchase, click on the item you are interested in, click on the "Buy" button, and follow the prompts to complete the transaction.
How do I delete my OfferUp account?
To delete your OfferUp account, go to your profile settings and select "Delete Account." Keep in mind that this cannot be undone.
Why can't I message a seller?
If you are having trouble messaging a seller, it could be due to connectivity issues, a suspended account, or a technical error. Try refreshing the app or website, or contact OfferUp's customer support for assistance.
How do I pay for an item on OfferUp?
OfferUp offers several payment options, including in-person cash transactions, in-app payments, or shipping payments. The payment method will depend on the seller's preference.
I am having trouble logging into my account. What should I do?
If you are having trouble logging in, click on the "Forgot Password" link on the login page to reset your password. If that doesn't work, contact OfferUp's customer support for further assistance.
Can I cancel or edit a transaction on OfferUp?
Once a transaction is completed, it cannot be canceled or edited. It is important to double-check all details before making a purchase.
I received a buyer's report about an item I sold. What should I do?
If you receive a buyer's report, it means that there was an issue with the item. It is recommended to reach out to the buyer and try to resolve the issue. If it cannot be resolved, contact OfferUp's customer support for further assistance.
How do I ship an item I sold on OfferUp?
To ship an item, you can either purchase a shipping label through OfferUp, or arrange for shipping with the buyer directly. Make sure to properly package the item and provide the buyer with a tracking number.
I am unable to receive notifications from OfferUp. How do I fix this?
This could be due to your notification settings on your device. Make sure that notifications from OfferUp are allowed and enabled on your device's settings.
Why is my account suspended on OfferUp?
Your account may be suspended if it has been flagged for violating the community guidelines or terms of service. Contact OfferUp's customer support for more information.
How do I change my location on OfferUp?
To change your location, go to your profile settings and select "Location." You can adjust your location manually or use your device's GPS to update it automatically.
How do I leave a review for a seller on OfferUp?
To leave a review, go to the transaction in your purchase history and click on the "Leave a Review" button. You can rate the seller, leave a comment, and choose whether or not to recommend them to other buyers.
I am not receiving any offers on my items. What should I do?
If you are not receiving any offers, it could be due to a variety of reasons, such as your price being too high or your item not being in high demand. Consider adjusting your price or description to make it more appealing to buyers.
Can I negotiate the price of an item on OfferUp?
Yes, you can send a private offer to the seller to negotiate the price of an item. Keep in mind that the seller is not obligated to accept your offer.
How do I get in touch with OfferUp's customer support?
You can contact OfferUp's customer support by going to their website and clicking on the "Help Center" link, or by emailing them at [email protected].
I am having trouble uploading photos for my listing. What should I do?
This could be due to a slow internet connection or technical issues with the app or website. Try restarting your device or using a different internet connection. If the problem persists, contact OfferUp's customer support.
Can I buy and sell items on OfferUp from outside the US?
Currently, OfferUp is only available for users located within the United States. However, you can still browse items from other countries.
How do I search for specific items on OfferUp?
To search for specific items, type in keywords in the search bar or use the "Explore" tab to browse different categories.
Can I change my username on OfferUp?
Currently, you cannot change your username. However, you can change your display name in your profile settings.
What forms of payment are accepted on OfferUp?
OfferUp accepts various payment methods, including credit/debit cards, in-app payments, and cash for local transactions. Check with the seller to see which payment method they prefer.
Are there any fees for using OfferUp?
It is free to create an account and list items for sale on OfferUp. However, there is a selling fee of 7.9% per transaction if your listing sells. Shipping fees may also apply for shipping purchases.
