What is Qualys?
Qualys is a cloud-based security and compliance platform that helps organizations streamline their IT security and compliance processes.
Why am I getting a "Login Failed" error on Qualys?
This error typically occurs when the login credentials entered are incorrect. Make sure you are using the correct username and password.
How do I reset my Qualys password?
You can reset your password by clicking on the "Forgot password" link on the Qualys login page and following the instructions.
What is a "Host Not Reachable" error in Qualys?
This error indicates that Qualys was unable to scan a particular host/device, either due to network/connectivity issues or problems with the host itself.
How do I troubleshoot a "Host Not Reachable" error in Qualys?
You can troubleshoot this error by checking the network connection and ensuring that the target host is configured correctly for scanning.
Can I scan mobile devices with Qualys?
Yes, Qualys supports scanning of mobile devices as long as they are connected to the network and have an IP address.
What is a "Scan Failed" error in Qualys?
A "Scan Failed" error indicates that something went wrong during the scanning process and the scan was unable to complete successfully.
How do I fix a "Scan Failed" error in Qualys?
You can try restarting the scan or checking for any issues with the target host/device. If the error persists, contact Qualys support for assistance.
What is the SSL Labs Server Test on Qualys?
The SSL Labs Server Test is a free online tool provided by Qualys that helps identify potential security vulnerabilities in a website's SSL/TLS configuration.
Why is the SSL Labs Server Test showing an "F" grade for my website?
An "F" grade on the SSL Labs Server Test indicates that there are significant security vulnerabilities present in the website's SSL/TLS configuration. You should take immediate action to address these issues.
How do I resolve an "Internal Error" on Qualys?
An "Internal Error" on Qualys indicates a problem with the system or server that is out of your control. You can try refreshing the page or contacting Qualys support for assistance.
What is a "Credentials Error" in Qualys?
A "Credentials Error" in Qualys means that the login credentials provided for scanning a particular host/device are incorrect.
How do I fix a "Credentials Error" in Qualys?
You need to ensure that the correct login credentials are provided. If you continue to get this error, contact Qualys support for assistance.
What is a "Target Disconnected" error in Qualys?
A "Target Disconnected" error in Qualys indicates that the target host/device being scanned was disconnected from the network before the scan could be completed.
How do I troubleshoot a "Target Disconnected" error in Qualys?
You can troubleshoot this error by ensuring that the target host/device is connected to the network and trying the scan again.
Why am I getting a "No vulnerabilities found" message on Qualys?
This message means that Qualys did not find any security vulnerabilities on the target host/device during the scan. This is a good thing!
Can I schedule scans on Qualys?
Yes, you can schedule scans on Qualys to run automatically at regular intervals.
How long does it take for a scan to complete on Qualys?
The time it takes for a scan to complete on Qualys depends on the size and complexity of the target network being scanned.
What is a "VMScanError" in Qualys?
A "VMScanError" in Qualys indicates that there was a problem with the virtual machine scan, such as not being able to connect to the VM or an issue with the credentials provided.
How do I fix a "VMScanError" in Qualys?
You can try restarting the scan or checking for any issues with the target VM. If the error persists, contact Qualys support for assistance.
What is a "PCI Compliant" status on Qualys?
A "PCI Compliant" status on Qualys means that the target website or network passed the PCI compliance scan, meaning it is in compliance with Payment Card Industry security standards.
Why did I receive a "PCI Non-Compliant" status on Qualys?
A "PCI Non-Compliant" status on Qualys means that the target website or network failed the PCI compliance scan and has security vulnerabilities that need to be addressed.
Can I scan multiple applications on a single host with Qualys?
Yes, you can scan multiple applications on a single host by configuring the scan to target those specific applications.
What is a "Not Resolvable" error in Qualys?
A "Not Resolvable" error in Qualys means that the host name or IP address provided cannot be resolved, either due to DNS issues or incorrect information entered.
How do I resolve a "Not Resolvable" error in Qualys?
You can troubleshoot this error by checking the DNS settings and ensuring the correct information is entered for the target host. If the error persists, contact Qualys support for assistance.
What is a "Policy Compliance Error" in Qualys?
A "Policy Compliance Error" in Qualys means that the target website or network does not meet the specified security policies set by the user.
How do I fix a "Policy Compliance Error" in Qualys?
You can address this error by reviewing the policy and making the necessary changes to the target website or network to meet the requirements.
