What is Questrade?
Questrade is a Canadian online brokerage and financial service provider.
What services does Questrade offer?
Questrade offers self-directed investing, trading platforms, robo-advisors, and other financial services.
How do I open an account with Questrade?
You can open an account with Questrade by visiting their website and following the step-by-step instructions.
Can I open an account if I am not a Canadian resident?
Yes, you can open an account with Questrade as long as you have a valid Social Insurance Number (SIN) or Individual Taxpayer Identification Number (ITIN).
I forgot my password, how do I reset it?
You can reset your password by clicking on the Forgot Username or Password link on the login page and following the prompts.
Why am I unable to log into my account?
There could be several reasons for this issue. Make sure you are entering the correct login information and your internet connection is stable. If the issue persists, contact Questrade customer support for further assistance.
How can I fund my account?
You can fund your account through online banking, pre-authorized deposit, or wire transfer. You can also deposit funds by mailing a cheque to Questrade.
Can I transfer funds from another brokerage to Questrade?
Yes, you can transfer funds from your registered accounts at another brokerage to Questrade by completing a transfer request form.
How long does it take to transfer funds to my Questrade account?
It usually takes 3-4 business days for funds to be transferred from another brokerage to your Questrade account.
Can I deposit and withdraw funds in a foreign currency?
Yes, you can deposit and withdraw funds in U.S. dollars or Canadian dollars. Questrade also offers currency conversion services for a fee.
How can I buy and sell stocks on Questrade?
You can buy and sell stocks by logging into your account and using the trading platform or mobile app.
How do I place a limit order?
To place a limit order, select limit on the order type drop-down menu and enter your preferred price.
What is a margin call?
A margin call is a demand for additional funds or securities when the value of your account falls below the margin requirement.
How is a margin call calculated?
The margin call amount is calculated using the security's margin percentage and the amount of maintenance excess in your account.
What is a stop-loss order?
A stop-loss order is a type of order that automatically sells or buys a security when it reaches a specified price.
Can I place an order outside of market hours?
Yes, you can place an order outside of market hours, but it will be executed once the market is open.
Why is my order not filling?
There could be several reasons for this issue, such as low liquidity, price fluctuations, or incorrect order type. Make sure you have entered all the necessary information correctly and contact Questrade customer support for assistance.
Can I cancel an order?
Yes, you can cancel an unfilled order by selecting it in the order status window and clicking the cancel button.
What is an ETF?
An ETF (exchange-traded fund) is a type of investment that holds a basket of securities, such as stocks, bonds, or commodities.
What is a mutual fund?
A mutual fund is a type of investment that pools money from multiple investors to purchase a portfolio of securities.
What is a margin rate?
A margin rate is the interest rate charged for borrowing money to trade on margin.
How is the margin rate calculated on Questrade?
The margin rate is calculated based on the total margin debt and the tiered interest rate structure.
What is a maintenance call fee?
A maintenance call fee is a fee charged for holding short positions overnight.
How can I transfer my investments from Questrade to another brokerage?
You can transfer your investments from Questrade to another brokerage by filling out a transfer request form and providing it to the receiving institution.
What happens to my investments if Questrade goes bankrupt?
Questrade is a member of the Canadian Investor Protection Fund (CIPF), which provides insurance coverage for up to $1 million if Questrade becomes insolvent. For more information, visit the CIPF website: https://www.cipf.ca/.
How do I contact Questrade customer support?
You can contact Questrade customer support by phone, email, or live chat through their website. Their hours of operation are listed on their website as well.
