Showtime FAQ

Answers to your most common questions about Showtime.

Quick, simple, and helpful information at a glance.

What should I do if my Showtime app is not loading?
Try restarting your device and checking your internet connection. If the issue persists, you may need to clear the app's cache or uninstall and reinstall it.
Why am I getting a "Connection Error" message on Showtime?
This could be due to a poor internet connection. Make sure you have a stable and strong internet connection before trying again.
How do I fix the error message "Video Playback Error" on Showtime?
This usually happens when there is a problem with your internet connection or when the server is down. Try restarting your device and checking your internet connection. If the issue persists, contact Showtime's customer support.
I am trying to watch a show on Showtime but it keeps buffering. What should I do?
This could be due to a poor internet connection or a high traffic volume on the Showtime server. Try pausing the video and letting it load for a few minutes, or try watching at a different time when the traffic is lower.
Why is my video quality on Showtime poor?
This could be due to a slow internet connection or if you are watching on a device that does not support high-quality video. Try switching to a different device or upgrading your internet speed.
How do I turn off closed captions on Showtime?
On most devices, you can turn off closed captions by going to the settings within the Showtime app. If this does not work, check the settings on your device itself.
My Showtime subscription was renewed but I am still unable to access the content. What should I do?
Try logging out of your account and logging back in. If the issue persists, contact Showtime's customer support for further assistance.
Why is my Showtime account not recognizing my login information?
Double-check the email and password you are using to log in. If you still have trouble, try resetting your password.
I accidentally unsubscribed from Showtime. How can I reactivate my subscription?
Log in to your Showtime account and follow the prompts to resubscribe. If you are still having trouble, contact Showtime's customer support.
Why am I seeing a "Content Not Available" message on a show or movie I am trying to watch on Showtime?
This could be due to licensing restrictions or technical issues. Check if the show or movie is available in your region, and if it is, try restarting your device and checking your internet connection.
How do I cancel my Showtime subscription?
You can manage your subscription through your Showtime account settings on their website or contact their customer support for assistance.
Why am I getting an "Authentication Failed" error message when trying to log in to Showtime Anytime?
This could be due to an incorrect email or password, or your account may be expired or on hold. Contact Showtime's customer support for further assistance.
Can I watch Showtime on multiple devices at the same time?
Depending on your subscription, you may be able to stream on up to three devices simultaneously. Check your account settings for more information.
How do I change my payment information on Showtime?
You can update your payment information through your account settings on Showtime's website.
Why is my Showtime account not able to link with my TV provider?
This could be due to an incorrect login or your TV provider not being supported by Showtime. Double-check your login information and contact Showtime's customer support for further assistance.
I am having trouble accessing my Showtime live streams. What can I do?
Make sure that your subscription includes access to live streams, and check your internet connection. If the issue persists and you believe this is an error, contact Showtime's customer support.
My rental or purchase on Showtime is not working. What should I do?
Try refreshing the page or restarting the device you are using. If the issue persists, contact Showtime's customer support.
Can I download shows and movies to watch offline on Showtime?
Yes, you can download select titles on the Showtime app for offline viewing. However, this feature may not be available for all shows and movies.
Why am I seeing Spanish subtitles on a show or movie on Showtime?
This could be due to your device's language settings or the show/movie having a Spanish audio option. Check your device's language settings and the show/movie's audio options.
How often are new episodes of a show added to Showtime?
This varies for different shows, but most new episodes are added within 24 hours after their original air date.
Can I watch live sports on Showtime?
No, Showtime does not offer live sports coverage. However, they may have sports-related documentaries and shows on demand.
Why is my playback on Showtime audio-only?
This could be due to a slow internet connection or compatibility issues with your device. Try restarting your device and checking your internet connection.
Is there an age restriction for Showtime content?
Yes, Showtime contains mature content and parental controls should be set to restrict access for children.
How do I update my personal information on Showtime?
You can update your personal information through your account settings on Showtime's website.
Why is my show or movie freezing or skipping on Showtime?
This could be due to a poor internet connection or a high traffic volume on the Showtime server. Try pausing the video and letting it load for a few minutes, or try watching at a different time when the traffic is lower.