Sky Sports FAQ

Answers to your most common questions about Sky Sports.

Quick, simple, and helpful information at a glance.

How do I access Sky Sports?
You can access Sky Sports through your cable or satellite provider, or by streaming online through the Sky Sports website or app.
Why can't I watch certain Sky Sports channels on my TV?
This may be due to your TV package not including those channels. Contact your cable or satellite provider to add them to your package.
Why am I receiving an error message when trying to stream Sky Sports online?
This could be due to poor internet connection or technical issues on the Sky Sports website or app. Try refreshing the page or restarting your device. If the problem persists, contact Sky Sports customer support.
How do I report a problem with the Sky Sports website or app?
You can report any technical issues or errors through the "Contact Us" section on the Sky Sports website or app.
Why do I keep getting a "streaming error" message when trying to watch live sports events?
This could be due to your internet connection not meeting the minimum requirements for streaming, or high demand on the Sky Sports servers during major events. Try streaming at a different time or switching to a different device.
Why am I seeing a black screen when trying to watch Sky Sports on my TV?
This may be due to a problem with your cable or satellite connection. Try checking all cables and restarting your TV box. If the issue persists, contact your provider.
Can I watch Sky Sports in multiple locations?
Yes, you can watch Sky Sports on up to two devices at the same time, as long as they are registered to the same account.
Why am I seeing a "content unavailable" message when trying to access certain Sky Sports content?
This could be due to licensing restrictions which prevent Sky Sports from broadcasting certain content in your region.
How do I change my Sky Sports subscription?
You can manage your subscription by logging into your Sky Sports account on the website or app, or by contacting Sky Sports customer support.
What do I do if I forgot my Sky Sports password?
You can reset your password by clicking on the "Forgot Password" link on the Sky Sports login page.
Why can't I watch on-demand content on Sky Sports?
This may be due to the on-demand content not being available or your device not meeting the minimum system requirements. Check the Sky Sports website for more information.
How do I cancel my Sky Sports subscription?
You can cancel your subscription by logging into your account on the Sky Sports website or app, or by contacting customer support.
Why am I unable to purchase a pay-per-view event on Sky Sports?
This may be due to technical issues or restrictions on the event. Contact Sky Sports customer support for further assistance.
How do I update my payment details for Sky Sports?
You can update your payment details by logging into your account on the Sky Sports website or app and going to the "Billing" section.
Why am I receiving a "not authorized" error when trying to watch Sky Sports?
This could be due to your subscription not including the channel or the event you are trying to access. Contact customer support to check your subscription details.
How do I find out whats on Sky Sports?
You can check the Sky Sports TV schedule on the website or app to see upcoming events and live broadcasts.
Why am I seeing a "not available in your area" message on the Sky Sports website?
This may be due to licensing restrictions which prevent Sky Sports from broadcasting certain content in your region. You can use a VPN to access the content from a different location.
Can I watch Sky Sports while traveling abroad?
This depends on your location and the event you are trying to watch. Some content may be restricted due to licensing agreements. Check the Sky Sports website for more information.
How do I set up parental controls for Sky Sports?
You can set up parental controls through your Sky Sports account on the website or app, or by contacting customer support.
Why am I seeing a "subscription required" message when trying to watch Sky Sports on a non-Sky device?
This may be due to your device not being linked to a Sky Sports subscription. Login to your Sky Sports account on the device to access the content.
How do I watch Sky Sports in HD?
You can watch Sky Sports in HD by upgrading your subscription or purchasing the HD add-on.
Why am I experiencing freezing or lag when streaming Sky Sports?
This may be due to your internet connection or technical issues on the Sky Sports servers. Try refreshing the page or restarting your device.
How do I watch replays of past events on Sky Sports?
You can find replays of past events on the Sky Sports website or app. Some events may require a subscription or pay-per-view purchase.
How do I change the audio or subtitle settings on Sky Sports?
You can adjust these settings on your TV or device. If the option is not available, it may not be supported for the content you are watching.
Why am I seeing a "service unavailable" message on the Sky Sports website?
This could be due to technical issues or maintenance on the website. Try accessing it at a later time.