What is the baggage allowance for Thai Airways flights?
The checked baggage allowance for economy class is 30kg, for premium economy class is 40kg, and for business class is 40kg. Carry-on baggage allowance is one bag not exceeding 7kg.
What happens if my baggage is lost or damaged during a Thai Airways flight?
You can report your lost or damaged baggage to a Thai Airways representative at the airport or through their online baggage claim form. Compensation will be provided based on the circumstances.
How do I check my Thai Airways flight status?
You can check your flight status on the Thai Airways website or through their mobile app. Simply enter your flight number, departure date, and destination to view the status.
What is the process for changing my Thai Airways flight reservation?
Flight reservations can be changed online through the Manage Booking section on the Thai Airways website. You may also contact their customer service for assistance.
Can I get a refund for my Thai Airways ticket if I need to cancel my flight?
Refunds for canceled flights are subject to the fare rules of the ticket purchased. It is advisable to contact Thai Airways customer service for assistance.
How can I make a special meal request for my Thai Airways flight?
Special meal requests can be made during the booking process or by contacting Thai Airways customer service. Requests should be made at least 48 hours before the flight.
What do I do if I miss my Thai Airways flight?
In case of a missed flight, you should immediately contact Thai Airways customer service for assistance. Depending on the fare rules of your ticket, you may be able to make changes to your itinerary.
How can I check-in for my Thai Airways flight?
You can check-in online through the Thai Airways website or the mobile app. Check-in is also available at the airport counter and kiosk.
What is the process for upgrading my seat on a Thai Airways flight?
Seat upgrades can be requested online through the Manage Booking section on the Thai Airways website, subject to availability. You may also contact their customer service for assistance.
What should I do if I have a complaint or feedback about my Thai Airways flight?
Complaints or feedback can be lodged through the Thai Airways website or by contacting their customer service. They will respond to your concerns as soon as possible.
How can I earn and redeem miles on Thai Airways flights?
You can join the Royal Orchid Plus program to earn and redeem miles on Thai Airways flights. Simply sign up on their website or mobile app.
Is there a way to get a discount on Thai Airways flights?
Thai Airways offers promotions and special discounts on their website and through their social media platforms. You can also search for promo codes online.
Why am I unable to make a payment for my Thai Airways booking?
In case of payment issues, ensure that your credit card details are correct and have sufficient funds. If the problem persists, contact your bank or Thai Airways customer service for assistance.
Can I reserve a seat in advance on a Thai Airways flight?
Seat reservation is available at the time of booking or can be done later through the Manage Booking section on the Thai Airways website. Additional charges may apply.
What are the guidelines for traveling with pets on Thai Airways flights?
Pets may be allowed to travel in the cabin or as checked baggage on certain Thai Airways flights. It is important to contact the airline in advance to make necessary arrangements.
Am I allowed to carry medication on Thai Airways flights?
Passengers are permitted to carry medication for personal use on Thai Airways flights. It is advised to have a doctors prescription and carry the medication in its original packaging.
Why am I unable to retrieve my Thai Airways booking online?
This may be due to a technical issue or incorrect details entered. Try again after some time or contact Thai Airways customer service for assistance.
Can I request for a bassinet seat on a Thai Airways flight?
Bassinet seats are available on certain flights and can be requested online or through the Thai Airways customer service. It is advisable to make the request in advance.
What is Thai Airways policy on carry-on liquids?
Passengers are allowed to carry liquids in containers not exceeding 100ml each, and all containers must fit in a clear, resealable plastic bag. For more information, please refer to the Transportation Security Administration (TSA) guidelines.
Why am I unable to print my Thai Airways e-ticket?
This could be due to a technical issue or incorrect email address provided during the booking. Double-check the email address or contact Thai Airways customer service for assistance.
Can I request for a wheelchair on a Thai Airways flight?
Yes, wheelchair assistance can be requested during the booking process or by contacting Thai Airways customer service. The service is free of charge.
What are the restrictions on using electronic devices during a Thai Airways flight?
Passengers can use laptops and other small electronic devices in flight mode during the flight. Cell phone use is only permitted during certain times and with flight attendant permission.
Can I change my frequent flyer number on a Thai Airways flight after the booking is made?
Yes, you can change your frequent flyer number by contacting Thai Airways customer service. This should be done at least 24 hours before the flight.
Why am I unable to select a seat during online check-in for my Thai Airways flight?
This could be due to a technical issue or all seats may have been pre-selected. You can still view your seat assignment on the boarding pass or contact Thai Airways customer service for assistance.
Can I request for a special assistance booking on a Thai Airways flight?
Yes, special assistance bookings can be made by contacting Thai Airways customer service. This includes passengers with disabilities, medical conditions, or mobility issues.
How can I track my Thai Airways cargo or shipment?
Cargo tracking can be done through the Thai Airways website by entering the airway bill number or by contacting their cargo service department.
What do I do if I am unable to board my Thai Airways flight due to an expired passport?
Unfortunately, you will not be able to board the flight. It is important to check the validity of your passport and visa requirements for your destination before traveling.
Why am I receiving error messages when trying to check-in online for my Thai Airways flight?
This could be due to a technical issue or incorrect details entered. Ensure your booking reference and name match the details in the booking confirmation. If the issue persists, contact Thai Airways customer service for assistance.
