What is Tibber?
Tibber is a digital energy company that provides smart energy services to households.
How do I sign up for Tibber?
You can sign up for Tibber on their website or through their mobile app.
Can I use Tibber if I live in a different country?
Currently, Tibber is only available for customers in Norway, Sweden, Finland, Germany, and the Netherlands.
What devices are supported by Tibber?
Tibber supports a wide range of devices including smart thermostats, electric vehicle chargers, and solar panels. You can check the full list on their website.
How do I connect my devices to Tibber?
You can easily connect your devices by downloading the relevant app and following the instructions.
What is "smart charging"?
Smart charging is a feature in Tibber that optimizes the charging of your electric vehicle to save you money and reduce your carbon footprint.
What happens if my internet connection goes down?
If your internet connection goes down, your devices will continue to operate based on their preset programming.
Can I control my devices manually if I choose to?
Yes, you have full control over your devices and can manually adjust them as needed.
How do I change my payment method with Tibber?
You can change your payment method in the app under "Settings" and then "Payment."
What happens if I forget to pay my bill?
Tibber will send you a reminder to pay your bill. If it remains unpaid, your services may be temporarily suspended.
How can I view my energy consumption with Tibber?
You can view your energy consumption in the app under "Monitoring." You can also view detailed usage data on their website.
What do I do if my data is not being recorded correctly?
First, try restarting your devices and router. If the issue persists, contact Tibber customer support for assistance.
What is a smart meter and do I need one for Tibber?
A smart meter is a digital energy meter that automatically sends energy usage data to your electricity provider. You do not need a smart meter to use Tibber, but it can provide more accurate and real-time data.
Can I switch to a different energy provider while using Tibber?
Yes, you can switch to a different provider at any time. However, if you leave Tibber, you will lose access to their smart energy services.
How do I report a problem with Tibber?
You can report a problem through the app or by emailing Tibber customer support at [email protected].
What do I do if I receive an error message from Tibber?
First, try restarting your devices and checking your internet connection. If the error persists, contact Tibber customer support for further assistance.
How often does Tibber update my energy prices?
Tibber updates your energy prices every 5 minutes.
Can I set a budget for my energy usage with Tibber?
Yes, you can set a budget in the app under "Settings" and then "Budget."
Can Tibber help me save money on my electricity bill?
Yes, Tibber uses real-time energy market data to help you save money on your electricity bill.
Is Tibber data-secure?
Yes, Tibber takes data privacy and security seriously and uses industry-standard methods to protect your data.
What if I want to cancel my Tibber subscription?
You can cancel your Tibber subscription at any time through the app or by contacting customer support.
Can I transfer my Tibber subscription to a new address?
Yes, you can transfer your Tibber subscription to a new address by logging into your account on their website and selecting "Change Address" under "Settings."
How do I update my personal information with Tibber?
You can update your personal information in the app under "Settings" and then "Profile."
What should I do if my energy usage seems unusually high?
First, check if any devices are using more energy than usual. If you cannot identify the cause, contact Tibber customer support for assistance.
Can Tibber help me use more renewable energy?
Yes, Tibber offers a renewable energy contract option for their customers in Norway, Sweden, and Germany.
How do I refer friends to Tibber?
You can refer friends to Tibber through the app or by sharing your referral link with them. You will both receive a discount on your energy bills as a result.
Where can I find more information about Tibber's services?
You can find more information on Tibber's website or by contacting their customer support team.
