Why can't I access the Virgin Atlantic website?
There may be a temporary issue with the website or your internet connection. Please try again later or check your internet connection.Resource: https://www.virginatlantic.com/gb/en/help-centre.html
I am unable to book a flight on the Virgin Atlantic website. What should I do?
Please ensure that you have entered all required information correctly and that there are available flights for your selected dates. If the issue persists, you can contact customer service for assistance.Resource: https://www.virginatlantic.com/gb/en/help-centre/contact-us.html
How can I change or cancel my booking with Virgin Atlantic?
You can make changes or cancel your booking online or by contacting customer service. Please note that fees may apply depending on the fare type and time of change/cancellation.Resource: https://www.virginatlantic.com/gb/en/help-centre/manage-booking/change-cancel-booking.html
I received an error message stating "Invalid credit/debit card". What does this mean?
This means that the system was unable to process your payment using the provided credit or debit card information. Please double-check the information and try again or use a different payment method.
My flight was delayed. Will I be compensated?
In some cases, you may be eligible for compensation if your flight was delayed due to circumstances within Virgin Atlantic's control. Please refer to the airline's flight delay policy for more information.Resource: https://www.virginatlantic.com/gb/en/help-centre/flight-changes-delays.html
I am unable to select my seat on the flight. What should I do?
The seat selection may not be available for your flight or the seats may have already been allocated. You can try again later or contact customer service for assistance.Resource: https://www.virginatlantic.com/gb/en/help-centre/seat-selection.html
I received a "reissue required" error while trying to make changes to my booking. What should I do?
This means that the requested changes cannot be made online and you will need to contact customer service for assistance in reissuing your ticket.Resource: https://www.virginatlantic.com/gb/en/help-centre/manage-booking/change-cancel-booking.html
What is Virgin Atlantic's baggage policy?
The baggage policy varies depending on the flight route and class of travel. Please refer to the airline's baggage policy for more information.Resource: https://www.virginatlantic.com/gb/en/help-centre/baggage.html
My baggage was lost during my flight. What do I do?
Please contact the lost and found department at the arrival airport or contact customer service for assistance in locating your baggage.Resource: https://www.virginatlantic.com/gb/en/help-centre/how-to-claim-for-lost-luggage.html
I accidentally entered the wrong name on my booking. Can I correct it?
Yes, you can make changes to the name on your booking by contacting customer service. Please note that fees may apply.Resource: https://www.virginatlantic.com/gb/en/help-centre/manage-booking/change-cancel-booking.html
I am unable to check-in online. What should I do?
Please ensure that you have all necessary travel documents and that your flight is eligible for online check-in. If the issue persists, please contact customer service for assistance.Resource: https://www.virginatlantic.com/gb/en/help-centre/check-in/online-check-in.html
My flight was cancelled. Will I be refunded?
Depending on the reason for cancellation, you may be eligible for a full or partial refund. Please refer to the airline's cancellation policy for more information.Resource: https://www.virginatlantic.com/gb/en/help-centre/manage-booking/change-cancel-booking.html
I received an error message when trying to make a payment. What should I do?
This could be due to a technical issue, incorrect payment information, or a compatibility issue with your browser. Please try again using a different browser or contact customer service for assistance.Resource: https://www.virginatlantic.com/gb/en/help-centre/payment.html
Can I request a special meal on my flight?
Yes, you can request a special meal based on your dietary requirements or preferences. Please do so at least 48 hours before your flight departure.Resource: https://www.virginatlantic.com/gb/en/help-centre/on-board/dine-on-board/dietary-needs-religious.html
I am unable to print my boarding pass. Can I still check-in?
Yes, you can check-in online and receive a mobile boarding pass or visit the airport check-in desk to receive a printed boarding pass.Resource: https://www.virginatlantic.com/gb/en/help-centre/check-in/online-check-in.html
My flight was overbooked. Will I be compensated?
If you were involuntarily denied boarding, you may be eligible for compensation. Please refer to the airline's denied boarding policy for more information.Resource: https://www.virginatlantic.com/gb/en/help-centre/on-board/passenger-rights.html
I received an error message stating "Flight not found". What does this mean?
This means that the requested flight is no longer available or the flight number was entered incorrectly. Please try again or contact customer service for assistance.
I accidentally booked a flight for the wrong date. Can I change it?
This may be possible depending on the fare type and time of change. Please contact customer service for assistance.Resource: https://www.virginatlantic.com/gb/en/help-centre/manage-booking/change-cancel-booking.html
I am unable to access my booking with the confirmation number provided. What should I do?
Please double-check the confirmation number and ensure that you are using the correct name and flight details. If the issue persists, please contact customer service for assistance.
Can I pre-purchase extra baggage allowance?
Yes, you can pre-purchase extra baggage allowance online or by contacting customer service before your flight.Resource: https://www.virginatlantic.com/gb/en/help-centre/baggage/extra-baggage.html
I am flying with an infant. What is the baggage allowance for them?
Infants under the age of 2 are not entitled to a separate baggage allowance. However, you are permitted to bring a fully collapsible pushchair and one small bag for their essentials.Resource: https://www.virginatlantic.com/gb/en/help-centre/baggage/extra-baggage.html
Can I change or add my frequent flyer number after completing a booking?
This may be possible depending on the fare type and time of change. Please contact customer service for assistance.Resource: https://www.virginatlantic.com/gb/en/frequent-flyer/miles-and-tiers
