Whereby FAQ

Answers to your most common questions about Whereby.

Quick, simple, and helpful information at a glance.

What is Whereby?
Whereby is a video conferencing platform that allows users to collaborate and connect with others remotely.
How do I sign up for Whereby?
To sign up for Whereby, go to their website and click on the "Sign up" button. You can sign up with your email or by using your Google or Microsoft account.
How many people can join a meeting on Whereby?
The number of participants that can join a meeting on Whereby depends on your account type. The free version allows up to 4 participants, while the paid version allows up to 50 participants.
Can I screen share on Whereby?
Yes, you can screen share on Whereby by clicking the "Share screen" button at the bottom of the video call window.
Why can't I hear other participants in my meeting on Whereby?
Check your computer's audio settings to make sure your speakers or headphones are connected and turned up. Also, ensure that your microphone is not muted.
Can I join a meeting on Whereby without downloading the app?
Yes, you can join a meeting on Whereby using the web version without downloading the app. However, some features may be limited.
Why am I experiencing poor video quality on Whereby?
Poor video quality on Whereby can be caused by a weak internet connection or high network traffic. Try closing any other applications or devices that may be using internet bandwidth.
How do I schedule a meeting on Whereby?
To schedule a meeting on Whereby, click on the "Schedule" button on the main screen and enter the meeting details. You can then share the meeting link with participants.
Can I have multiple meetings happening at the same time on Whereby?
Yes, with the paid version of Whereby, you can have up to 5 meetings happening simultaneously.
Why can't I record my meeting on Whereby?
Recording meetings is only available for users with a paid subscription to Whereby.
How do I invite others to join my meeting on Whereby?
To invite others, click on the "Invite" button on the main screen and enter the email addresses of the participants you want to invite.
Can I join a meeting on Whereby from my phone?
Yes, Whereby has a mobile app that can be downloaded from the App Store or Google Play Store.
Why am I seeing an error message when trying to join a meeting on Whereby?
There could be various reasons for the error message. Check your internet connection, try refreshing the page, or try using a different browser. If the issue persists, contact Whereby support.
Can I change the background in Whereby?
Yes, you can change the background in Whereby by using the virtual background feature. This feature is only available in the paid version.
How do I end a meeting on Whereby?
To end a meeting on Whereby, click on the "End meeting" button at the bottom of the video call window.
Can I share files during a meeting on Whereby?
Yes, you can share files during a meeting on Whereby by clicking the "Share screen" button and selecting the file you want to share.
Why am I getting an "invalid meeting name" error when creating a new meeting on Whereby?
Make sure that the meeting name does not contain any special characters or spaces. Only letters, numbers, and hyphens are allowed.
Can I create a custom URL for my meetings on Whereby?
Yes, with the paid version of Whereby, you can create a custom URL for your meetings.
How do I change my name in a meeting on Whereby?
Click on the settings button at the bottom of the video call window and select "Change name". Enter your desired name and click "Save".
Is there a time limit for meetings on Whereby?
The free version of Whereby has a 60-minute time limit for meetings. Paid versions have longer time limits or no limit at all.
Why am I seeing a "no camera found" error message on Whereby?
This error message may appear if your camera is not properly connected, or another application is using your camera. Check your camera settings and close any other applications using your camera.
Can I blur my background in Whereby?
Yes, the virtual background feature in Whereby allows you to blur your background. This feature is only available in the paid version.
How do I cancel my subscription to Whereby?
To cancel your subscription, go to your account settings on Whereby and click on "Manage subscription". Follow the instructions to cancel your subscription.
Can I use Whereby for webinars?
Yes, Whereby has a webinar feature that allows you to host webinars with up to 100 participants. This feature is only available in the paid version.
Why am I seeing a "no mic found" error message on Whereby?
This error message may appear if your microphone is not properly connected or if another application is using your microphone. Check your microphone settings and close any other applications using your microphone.
Can I change my camera and microphone settings during a meeting on Whereby?
Yes, you can change your camera and microphone settings during a meeting by clicking on the settings button at the bottom of the video call window.
How can I get help with an issue on Whereby?
If you encounter an issue on Whereby, you can check their help center on their website or contact their customer support team for assistance.