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Salesforce - Frequently Asked Questions

Is Salesforce down right now?

Check the current Salesforce status and the latest user reports on this page. If multiple users are reporting problems at the same time, this can indicate a wider Salesforce service disruption. Recent reports can also show whether the problem is still ongoing or whether reports are decreasing.

Is Salesforce down for everyone or just me?

If Salesforce is not working for you, check the recent reports on this page to see whether other users are experiencing the same problem. You can also try Salesforce from another browser, device, or network. If it works elsewhere and there are few or no recent reports, the problem may be limited to your connection, browser, device, or account.

Why is Salesforce not working today?

Salesforce can become temporarily unavailable or experience problems affecting login, Lightning pages, APIs, or other features. Check the current status and recent reports on this page to see whether other users are reporting similar problems. If the issue appears widespread, there may be an ongoing service incident.

Is Salesforce having problems right now?

Review the latest Salesforce reports on this page for recent signs of problems. A sudden increase in reports can indicate that users are experiencing a service disruption. Look at the reported problem types as well as the timing of the reports to determine whether the issue appears to be widespread or limited to a specific feature.

Why is Salesforce so slow right now?

If Salesforce is unusually slow, check whether other users are reporting performance problems on this page. Try a different browser or network to rule out a local connection issue. If multiple users are reporting slow Salesforce pages at the same time, the slowdown may be related to a wider service or performance issue.

How can I check if Salesforce is experiencing an outage?

Check the current status, recent reports, and incident information on this page. Compare the number and timing of recent reports with the normal activity shown in the status history. You can also check Salesforce's official service status information for confirmed incidents.

Are other people reporting problems with Salesforce?

The recent reports section on this page shows whether other users are currently reporting Salesforce problems. Look for multiple reports occurring within a short period, particularly when they describe similar symptoms such as login failures, unavailable pages, slow performance, or API errors.

Why can't I log in to Salesforce right now?

If you normally use Salesforce successfully but suddenly cannot log in, first check the current status and recent user reports on this page. If other users are reporting login problems at the same time, the issue may be related to a wider Salesforce incident. If there are few reports, try a private/incognito window, another browser, or another network to rule out a local problem.

Is Salesforce Lightning down?

If Salesforce Lightning is not loading, is showing blank pages, or is behaving unexpectedly, check the recent reports on this page for similar complaints. Test another browser or a private/incognito window to rule out cached data or browser extensions. If many users are reporting Lightning problems simultaneously, it may indicate a wider Salesforce issue.

Are Salesforce APIs or integrations down?

If Salesforce API requests or integrations have suddenly stopped working, check the current status and recent reports on this page. A problem affecting APIs can cause connected applications and integrations to fail even when parts of the Salesforce website remain accessible. If only one integration is affected, check its authentication, permissions, and configuration as well.

Is the Salesforce mobile app down?

If the Salesforce mobile app is not loading or connecting, check the current status and recent reports on this page to see whether other users are reporting similar problems. Try switching between Wi-Fi and mobile data and check whether Salesforce works through a web browser. If both the app and website are affected for multiple users, the problem may be broader than the mobile app itself.

What should I do if Salesforce is down?

If Salesforce appears to be experiencing a wider outage, there may be nothing to fix on your device. Check this page for status updates and new user reports and try again later. If you need access to Salesforce for an urgent task, check with your organization's IT or Salesforce administrator for information about the incident and any available workaround.

What if Salesforce works for other people but not for me?

If other users can access Salesforce normally, test another browser, device, or network and try a private/incognito window. Check whether the problem affects only your account or a particular Salesforce feature. When there are few recent reports on this page, a local browser, network, account, or organization-specific issue becomes more likely.

How do I know when a Salesforce outage is over?

Watch the current status and latest user reports on this page. A reduction in new reports can indicate that the problem is improving, but users may continue to experience issues for a short time after a service begins recovering. For confirmed incident resolution, also check Salesforce's official service status information.

What should I do if Salesforce is still not working?

Check this page again for new reports and status changes, then test Salesforce from another browser, device, or network. Note the exact error message, affected feature, and time the problem occurred. If other users are unaffected, contact your Salesforce administrator or IT team to investigate account, network, or organization-specific issues.