Is Paddle down now?

Paddle - Common Issues

What can I try first if the Paddle checkout or payment page won’t load?

Try an incognito/private window, clear your browser cache and cookies, or disable extensions that block scripts. Test a different browser or device and switch networks (Wi‑Fi vs. mobile). If payments still fail, check this page for recent reports and the Paddle Help Center for vendor-specific checkout guidance.

I can’t sign in to my Paddle dashboard - what should I check?

Verify your email and password, try a password reset, and look for account-verification emails from Paddle. Open the dashboard in a private window to rule out cached sessions. If you see errors after these steps, check the status information here and contact Paddle support via the Help Center with screenshots and any error messages.

Why do I see a charge from “Paddle” on my card?

Paddle acts as the merchant for purchases made through vendors that use its platform, so charges may be one-off purchases, subscription renewals, or refunds. Check your email for a Paddle receipt with vendor details and the transaction ID, then contact the vendor or use Paddle’s billing support in the Help Center for billing questions.

My subscription renewal or card was declined - what should I do?

Update or add a different payment method in your Paddle account or vendor billing page, then retry the payment. Check with your bank for holds or limits and confirm the card hasn’t expired. If declines persist, review recent reports on this status page and contact the vendor or Paddle billing support with the transaction ID.

Paddle pages are slow - how can I troubleshoot slow performance?

Confirm your internet speed and try another network or device. Clear the browser cache, disable extensions, and test in an incognito window. If others are reporting slowness on this page, the issue may be wider - monitor the status information here and wait a few minutes before retrying critical actions.

It works for other people but not for me - how do I narrow the problem?

Compare results on another device, browser, or network to see if the issue is local. Disable VPNs or proxies, check firewall or corporate filters, and try private browsing. If the service is reported as having problems here and many users match your experience, the issue may be service‑wide rather than account‑specific.

How can I tell if a problem is affecting many Paddle users?

Use the status information on this page to view current status messages, recent reports and user-submitted problems. If multiple independent reports describe the same symptom, the issue may be widespread. Entireweb Status only monitors and reports observations; it doesn’t operate or fix Paddle’s systems.

What should I do if the problem continues and I need help?

Collect screenshots, timestamps and any transaction IDs, then check the Paddle Help Center for billing or account support. If the status page shows a wider incident, monitor it for updates and retry later. For account-specific or billing disputes, contact the vendor or Paddle support with the collected details.