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Google Gemini Troubleshooting

Having trouble with Google Gemini? If Gemini is showing an error, not responding, loading indefinitely, or a feature isn't working, the problem may not necessarily be a service outage.

Before assuming Gemini is down, try these quick fixes. They can resolve many problems caused by your browser, app, connection, account, or a particular conversation.

Quick things to try

1. Refresh Gemini

Reload the Gemini page or completely close and reopen the Gemini app. A temporary connection or interface problem may resolve itself after a fresh start.

2. Start a new chat

If Gemini is not responding correctly, giving empty responses, or a feature such as image generation is stuck, start a completely new conversation and try again. Long or problematic conversations can sometimes cause issues.

3. Check your internet connection

Try another website or switch between Wi-Fi and mobile data. If possible, try Gemini on another network to determine whether the problem is related to your connection.

4. Try a private or Incognito window

Open Gemini in an Incognito or Private window and sign in again. If Gemini works there, a browser extension, cached data, or another browser setting may be interfering.

5. Disable browser extensions temporarily

Ad blockers, privacy extensions, script blockers, VPN extensions, and similar tools can sometimes interfere with web applications. Temporarily disabling them can help identify the cause.

6. Clear your browser cache

Old or corrupted cached data can cause Gemini's interface, conversations, or generated content to load incorrectly. Clear the cached data for Gemini and try again.

7. Update the Gemini app or browser

If you are using the Gemini mobile app, make sure it is up to date. On desktop, make sure your browser is running the latest version.

8. Sign out and sign back in

If conversations, account features, or other parts of Gemini are behaving unexpectedly, signing out of your Google account and signing back in can refresh your session.

If Gemini is not generating images

Image generation can fail for several different reasons, including a problem with the current conversation, browser issues, usage limits, or temporary service problems.

Try these steps:

• Start a new Gemini chat.
• Try a simple image prompt.
• Refresh Gemini and try again.
• Test in an Incognito or Private window.
• Temporarily disable browser extensions or VPNs.
• Make sure the Gemini app or browser is up to date.
• If you have reached a usage limit, you may need to wait until the limit resets.

If simple image prompts work but a particular prompt does not, the issue may be related to the prompt or Gemini's safety restrictions rather than an outage.

If your Gemini chat history is missing

If previous conversations are not appearing, the sidebar is empty, or chats are not loading:

• Refresh Gemini and wait a few moments.
• Sign out and sign back in.
• Try Gemini in another browser or an Incognito window.
• Clear cached data for Gemini.
• Check whether the problem affects only your account or also occurs on another device.

If your conversations are missing across multiple devices and browsers, the problem is more likely to be on Google's side.

If Gemini is slow or keeps loading

First check whether other websites and online services are working normally. If your connection is fine, try refreshing Gemini, starting a new chat, or opening Gemini in a private window.

If Gemini is slow across different browsers, devices, and networks at the same time, there may be a wider service problem.

How to tell if Gemini is actually down

If the basic troubleshooting steps do not help, check the status information above and look at recent user reports.

A large and sudden increase in reports can indicate a wider Gemini outage. If only you are experiencing the problem and Gemini works normally for other users, the cause is more likely to be your browser, app, device, network, or account.

Remember that a service can also have a partial outage. For example, text conversations may work while image generation, login, AI Studio, or another Gemini feature is experiencing problems.

Gemini API and AI Studio

If you are using Gemini through Google AI Studio or the Gemini API, troubleshooting is slightly different.

Check your API request, model availability, API key, quota, and usage limits. Temporary increases in latency or server errors can also occur even when the consumer Gemini app is working normally.

If an API problem occurs across multiple requests and environments, check Google's developer service status and recent incident information before changing your application.

Still not working?

If Gemini continues to fail after trying the steps above, the problem may be a temporary Google-side issue.

• Check the latest Gemini status information on this page.
• Look at recent user reports to see whether others are experiencing the same problem.
• Try again later if there are signs of a wider outage.
• Send feedback or report the problem to Google if the issue persists.

Frequently Asked Questions

Is Google Gemini down right now?

Check the current status and recent user reports on this page. If many users are reporting problems at the same time, Gemini may be experiencing a wider outage or partial service disruption.

Why is Gemini not responding?

Try refreshing Gemini and starting a new chat. If that does not help, test Gemini in an Incognito or Private window, disable browser extensions, and check your internet connection.

Why is Gemini stuck loading?

A stuck loading screen can be caused by a temporary connection problem, browser cache, extensions, or an issue on Google's side. Refresh the page, try a private window, or test another browser.

Why are my Gemini conversations missing?

Try refreshing the page and signing out and back in. You can also test another browser or device. If your conversation history is missing everywhere, it may be a temporary problem with Gemini rather than your browser.

Why is Gemini image generation not working?

Start a new chat and try a simple image prompt. If that does not work, try Incognito mode, disable browser extensions or VPNs, update the app or browser, and check whether you have reached a usage limit.

Why does Gemini work in Incognito but not normally?

This usually points to something in your normal browser session, such as an extension, cached data, cookies, or another browser setting. Try disabling extensions and clearing Gemini's cached data.

Why does Gemini work on my phone but not my computer?

The problem may be specific to your browser, extensions, cached data, or computer network. Try another browser or an Incognito window on your computer. If Gemini works there, the problem is likely local to your normal browser setup.

Why does Gemini work for other people but not me?

If Gemini is working normally for other users, the problem may be related to your account, device, browser, network, or a specific conversation. Try the troubleshooting steps above before assuming there is a service outage.

Could a VPN cause Gemini problems?

Yes. VPNs, proxies, private DNS services, and some privacy or security tools can interfere with web services. Temporarily disabling them is a useful troubleshooting step.

When should I assume Gemini is experiencing an outage?

If Gemini fails across multiple devices, browsers, or networks, or if many users are reporting the same problem at the same time, a service-side problem becomes much more likely. Check the status information and recent reports on this page.

How long will a Gemini outage last?

There is no reliable way to predict how long a service incident will last. Google may resolve some incidents quickly, while larger or more complex problems can take longer. If there is an active incident, the best approach is to monitor the status and try again later.