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Pokémon GO - Frequently Asked Questions

My Pokémon GO app crashes, freezes, or won’t open. What should I try first?

Force-close the app, then restart your phone. Make sure Pokémon GO and your device OS are up to date from the App Store / Google Play. If problems persist, free up storage, clear the app cache (if available) or reinstall the app. Restarting the device often resolves temporary app issues.

Pokémon GO is slow or my GPS is inaccurate - how can I improve performance?

Check that location services (GPS) are enabled and set to high accuracy, and that you have a strong cellular or Wi‑Fi signal. Disable VPNs, close background apps, and try toggling Airplane Mode to refresh network connections. If slowness continues, check the status information on this page for reports from other users.

I can’t sign in to Pokémon GO. What steps can I take?

Verify your login credentials and that your account provider’s services are working. Update the app, restart it, and try signing in on a different device if possible. If you suspect a forgotten password, use the account provider’s password recovery. Check this status page for wider sign‑in reports before contacting support.

Pokémon GO works for other people but not for me - how do I know if it’s my device or a wider problem?

Test the game on another device or switch between Wi‑Fi and mobile data. If the game runs elsewhere, the issue is likely local (device, network, or settings). Use the Entireweb Status page to see recent user reports and current status to determine whether multiple users are affected.

How can I tell if Pokémon GO is experiencing an outage?

Use the status information on this page to view current reports, recent incidents and user-submitted problems. Entireweb Status displays what other players are reporting but does not operate Pokémon GO. If multiple recent reports match your issue, the problem may be service-wide rather than local.

What should I do if troubleshooting doesn’t fix the problem?

Gather details (device model, OS version, app version, screenshots or error messages) and report the issue via Pokémon GO’s in‑app Help or the official website. Meanwhile, monitor this Entireweb Status page for updates and user reports and try again later if the problem appears to be affecting many players.