Is Claude.AI Down Right Now?

If Claude.ai isn’t working as expected - such as replies failing, slow responses, login issues, or features being unavailable - this guide focuses on the most common Claude-specific problems and how to resolve them.

Common Claude Issues and How to Fix Them

• Claude says “Something went wrong” or fails to respond:
  This often happens during high server load or temporary backend issues. Refresh the page, wait a minute, and resend your prompt. Shortening the prompt can also help.
• Responses are extremely slow or time out:
  Claude may be under heavy usage. Try again after a few minutes, reduce prompt length, or start a new chat session.
• Claude stops mid-response:
  This can occur due to connection issues or internal rate limits. Refresh the page and ask Claude to continue, or rephrase the prompt.
• Can’t log in or stuck in a login loop:
  Usually caused by browser cookies, cached sessions, or blocked authentication scripts. Clear cookies for claude.ai or try another browser.
• Uploads or attachments fail:
  File uploads may fail if the file is too large, unsupported, or if the session is unstable. Try a smaller file or reload the page before uploading again.
• Features missing (models, tools, or UI options):
  Claude rolls out features gradually. Missing options may be account-specific or temporarily disabled during updates.

Quick Troubleshooting Checklist

• Refresh the page or start a new chat
• Log out and back in to reset your session
• Clear browser cache and cookies for claude.ai
• Disable browser extensions (especially ad blockers or privacy tools)
• Turn off VPNs or corporate firewalls that may block requests
• Try a different browser or device
• Reduce prompt length or complexity
• Wait a few minutes if Claude appears overloaded

What Often Causes Claude Issues

• High traffic or peak usage times
• Backend model updates or feature rollouts
• Long or complex prompts hitting internal limits
• Browser session or authentication problems
• Network restrictions blocking API requests

When to Contact Claude Support

If problems persist and none of the steps above help, contact Claude support. Include:

• The exact error message (if shown)
• What you were trying to do (prompt type, file upload, model used)
• Browser and device information
• Approximate time the issue started

This page is intended as a first-step troubleshooting guide for Claude.ai. If the issue is widespread or persistent, it’s likely a service-side problem and will resolve once systems stabilize.