Is Zendesk Down?

Current Zendesk status is UP

If you experience problems, please report!

How does it work?

Our monitoring system combines automated checks with user feedback to determine if Zendesk is down or experiencing an issue. This approach allows us to quickly identify whether Zendesk is facing temporary problems or a more significant outage. We gather data both automatically through our SpeedySpider crawler and through reports submitted by our users.

Realtime Downtime Statistics for Zendesk Last 24h

Zendesk Status History: 24-Hour Downtime Overview
This graph illustrates Zendesk's service status over the past day, highlighting periods of downtime. It provides users with insights into recent interruptions, aiding in understanding the platform's reliability. Monitoring Zendesk status history enables users to stay informed about service disruptions, ensuring a smoother viewing experience.

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Read more about Zendesk

Zendesk, the customer service and engagement platform, transforms support interactions into lasting relationships. With a unified solution for customer support, sales, and engagement, Zendesk simplifies communication and streamlines workflows. Elevate your customer experience with Zendesk, offering seamless, personalized interactions and empowering businesses to build lasting connections in the dynamic world of customer service.

However, it's crucial to be aware of that, like any online service, Zendesk might experience downtime, outages, or other issues that could impact its status. Are you concerned about Zendesk being down? At Entireweb, we constantly monitor and check the status of Zendesk, ensuring its reliability. Whether you're experiencing Zendesk down or simply want to stay updated on its status, you can check with Entireweb when experiencing problems with Zendesk. Stay informed about Zendesk status and its uptime, and make sure you're always updated of its current status and latest downtime.

FAQ - Zendesk

Can I integrate this service with other tools and platforms?

Yes, our service offers integrations with various tools and platforms, allowing for a seamless experience and enhanced functionality. You can find a list of our available integrations on our website or by contacting our support team.

How can I reset my password for this service?

To reset your password, simply click on the "Forgot Password" link on the login page and follow the instructions provided.

How do I create a support ticket for an issue?

To create a support ticket, click on the "New Ticket" button on the support page and fill out the required information, such as your name, email, and a description of the issue.

More FAQs about Zendesk →

Reddit Posts - Zendesk

SMTP outbound-only connector with Microsoft 365 cloud services

Hi all. Zendesk launched an updated SMTP one-way connector that is outbound-only for situations where the inbound connection cannot work; it uses regular email forwarding for the inbound side. [Articl...

2024-10-02 01:12:16
Posted by u/DJAU2911 in r/Zendesk
Score: 0 | Comments: 3
  • Have you enabled the feature? [https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission#enable-smtp-a\[…\]ific-mailboxes](https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission#enable-smtp-auth-for-specific-mailboxes) Here is an article on it too: [https://support.zendesk.com/hc/en-us/articles/8130298032538-Using-Exchange-Online-MS-365-with-the-Authenticated-SMTP-Connector-EAP](https://support.zendesk.com/hc/en-us/articles/8130298032538-Using-Exchange-Online-MS-365-with-the-Authenticated-SMTP-Connector-EAP)

Users keep disconnecting on Zendesk chat

I can't be the only person struggling with this so I'm curious about how people manage this. My understanding is in certain circumstances when a user is connected on Zendesk chat and are idle, they w...

2024-09-24 13:25:01
Posted by u/No-Bell624 in r/Zendesk
Score: 3 | Comments: 3
  • This is expected. ZD has set a 10-minute time out or when users do not provide their response within 10 minutes, they will get disconnected.
  • I think that's one reason why they pushed for messaging instead. Also, maybe is it possible to use a chat trigger to provide updates from time to time to keep the session alive?
  • Are you using the Zendesk Widget for chat or a third party widget? Third party bots have issues persisting the cookies for the chat. You have to make sure \_\_zlcmid has a value stored for MID. If that isn't stored properly the chat will disconnect. The 10 minute time out is a limit. When my users were using the application we discovered the issue above because the chat was disconnecting much sooner than 10 minutes (sometimes as fast as a minute.

Switching jobs, switching software - Salesforce to Zendesk. What to expect out of box?

I'm switching jobs and moving from a Salesforce shop with a very fragile and barely documented legacy implementation of Service Desk to a startup where I will have a say in what software we will use a...

2024-09-21 07:25:16
Posted by u/ta031019 in r/Zendesk
Score: 3 | Comments: 14
  • Start by learning the api structure, makes it all really easy after. When you understand the dependencies you will fly through the config
  • - Zendesk SLAs can be customised for the different cases you mentioned, and offer internal vs external SLAs. Recently they added the feature they call OLAs or Groups SLAs which is more for internal use cases. They are often adding new features to SLAs offering as well. - There are a variety of collaboration tools. For real-time chat, tools like Slack are better suited. The Slack integration capabilities are quite good as well. - Generative AI replies is receiving a lot of investment from Zendesk. I’ve heard mixed reviews about capabilities and pricing. There are many partner integrations available as well, so you should be able to find something that meets your needs. The knowledge base and macro (canned reply) management is pretty good too. There are also a lot of apps and integrations, AI and otherwise to help with these. If you don’t find what you’re looking for by default in Zendesk, make sure to check out the marketplace. - Customer sentiment analysis can be handled by Zendesk or by partners. You may want to test several solutions before deciding on one. For CSAT, Zendesk only has a basic offering, so for this especially you may want to look into the many partner integrations available. - Data can be exported via API, via partner integration, or through the Zendesk reporting tool (Explore). Many people set up pipelines to extract data into their own internal tools. I’m not familiar with Looker Studio, but as long as data can be pumped in, then you should be able to set something custom up if no pre-existing solution exists.
  • Zendesk is a hugely adaptable toolset and can be built to do most things people want, it’s flexibility though is almost a detriment to it as the opportunities are endless and unless you know what you’re doing or have a very specific plan it can be overwhelming - that despite being so simple to use almost anyone can do it. Were a resale / implementation partner of theirs and happy to set up a session to chat through your requirements and identify what plan level / features you’d require. Feel free to DM if you’d like to set up a free session to chat through. We also offer free account management if software purchased (at list price or cheaper) with us rather than directly through them.
  • Zendesk is a great choice for support use cases. Their ticketing, helpcenter, and chat features are really easy to use for both the end customer and the support agents. Their cost is a bit high in comparison to other vendors but I am sure it will be lesser than Salesforce. But the cost of AI in Zendesk is really expensive. If you are already checking out Zendesk, and if you are planning to use AI to automate queries, I would suggest checking out this https://my.demio.com/ref/pE2SrZ39bN93ytxB?utm_source=linkedin&utm_medium=post
  • If you’re going to set up ZIS it’s pretty powerful and can do pretty much anything if you’re willing to code from scratch. Though with my last two rollouts I built completely with webhooks and triggers. The latest one I have fully and seamlessly real time integrated with a vendor’s salesforce ticketing system and I did it all with triggers. Using liquid markup you can transform your outputs and build if/then statements right in your json body, which really adds to the flexibility. On paper I’m a senior manager of IT end user services, managing several teams and support vendors. I’m also the company’s employee on/off-boarding process owner, the go-to guy for systems integration and automation, IT project manager, and I lead many of our vendor onboardings. On top of all that, I manage Zendesk for our company and I’m able to manage it all myself. Zendesk is a little pricey but it’s flexible quite easy to get it to do what you need it to with minimal time and effort. For example when we add functionality to the Zendesk / Salesforce integration, it usually takes a team of two devs a few days to build it out on their side, and often something else stops working as a result that needs to be fixed, and I can do the Zendesk side on my own in one sitting, often in real time while we are in a call. Overall I would say having Zendesk has saved a ton of money because we literally haven’t needed to hire or contract a dev.
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