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Stripe - Frequently Asked Questions

My checkout or card payments are failing - what can I try right now?

Try the transaction in Stripe’s Test mode first, then check whether you’re using the correct live/test API keys. Look for the error message or request ID in your Stripe Dashboard logs, retry the card with a different payment method, and try the checkout in an incognito window to rule out browser interference.

I can’t sign in to the Stripe Dashboard - what should I check?

Confirm your email and password, try a password reset if needed, and disable browser extensions or use an incognito window. If you use two‑factor auth, ensure your authenticator device/time is correct. If sign‑in still fails, check this page for user reports and prepare account details before contacting Stripe support.

My integration or API calls return errors - how do I debug them?

Verify you’re using the right API keys (test vs live), inspect the request and response in the Dashboard’s API logs, note the error code and request ID, and update any SDKs to the latest version. Retrying a failed idempotent request or checking for temporary rate limiting may also help.

Stripe webhooks are not arriving to my server - what can I test?

Check your webhook endpoint URL, confirm your endpoint returns a quick 2xx response, and verify the signing secret matches your Dashboard setting. Inspect the webhook delivery log in the Dashboard for errors and ensure your firewall or proxy isn’t blocking incoming calls from Stripe.

The Stripe Dashboard or site feels slow - what could be the problem?

Test another browser or device and try a different network (mobile vs Wi‑Fi). Clear browser cache and disable heavy extensions. If slowness persists for many users, review the status information and recent user reports on this page before assuming a local issue.

Stripe works for other people but not for me - how do I narrow down the cause?

Compare devices, browsers, and networks: try a different computer and a mobile connection. Check VPNs, corporate firewalls, or browser privacy settings that might block scripts or cookies. If only one account or merchant is affected, verify account settings and permissions in your Dashboard.

I use Stripe Terminal or mobile SDKs for in‑person payments and it’s not working - what steps help?

Ensure the Terminal device or mobile SDK is running the latest firmware or library version and has a stable network connection. Restart the hardware or app, confirm credentials and environment (test vs live), and review device logs or SDK error messages to narrow the issue.

If the problem continues, how do I report it and what should I include?

Check the status information and recent user reports on this Entireweb Status page first. If you contact Stripe support, include timestamps, request IDs, error messages, environment (test/live), and steps to reproduce. Note that Entireweb Status only reports observations and does not operate or fix Stripe.