Privacy Policy

Information We Collect

We gather information you provide directly to us — such as when you submit an incident report, create an account, or contact support.

• Account details (name, email address, password)
• Incident reports and service issue submissions
• Support correspondence and feedback
• Usage preferences and settings

We also collect certain technical information automatically as you navigate our platform.

• IP address and approximate geographic location
• Browser type and version
• Device specifications
• Pages viewed and session duration
• Referring URLs and traffic sources

How We Use Your Information

We use the information we collect to provide, maintain, and enhance our services.

• To operate and maintain our service monitoring network
• To notify you about critical alerts, fixes, and system updates
• To respond to user enquiries and resolve technical issues
• To analyse traffic trends and optimise overall platform performance
• To dispatch important product and service announcements

Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties without your explicit consent, except as outlined below.

• With verified infrastructure vendors who assist in operating our platform
• When required by law, subpoena, or to enforce our legal rights
• In connection with a merger, acquisition, or sale of company assets
• With your direct consent

We may share aggregated, de-identified analytical trends publicly or with industry research partners.

Advertising & Data Sharing (Google AdSense)

We use Google AdSense to serve advertisements across our site. To improve ad relevance, verify delivery, and fight fraud, we may facilitate sharing full IP addresses with Google and its certified third-party ad technology partners (ATPs). For visitors located in jurisdictions requiring consent (such as the EEA, UK, and Switzerland), this processing only takes place with explicit consent gathered via our Consent Management Platform (CMP). If you decline consent, your full IP is not shared, and ads are delivered using anonymised or limited parameters. You can update your consent preferences at any time via the Privacy Settings link in the footer.

Mobile App

This section relates specifically to the Entireweb Status mobile app for Android and iOS. It supplements the general terms of this Privacy Policy and explains how privacy controls, advertising, and analytics are handled on mobile devices.

The Entireweb Status mobile app uses Google services, including Google AdMob for in-app ads, Google User Messaging Platform (UMP) for ad consent management, Firebase Analytics for usage metrics, and Firebase Cloud Messaging for push alerts. These frameworks may process technical device telemetry, advertising identifiers, session logs, consent statuses, and push notification tokens strictly as required to perform their functions.

Advertising consent and optional analytics can be managed independently where applicable. You can adjust in-app privacy settings anytime, or manage device-level permissions within your phone's operating system settings. For further details on how Google processes data, please consult Google's Privacy Policy.

All other aspects of data protection, storage, and your statutory rights are governed by the overarching provisions of this Privacy Policy.

Data Security

We implement robust technical and organisational security safeguards to protect your personal details from unauthorised access, alteration, disclosure, or destruction.

• Strong encryption protocols for data in transit and at rest
• Routine vulnerability assessments and system updates
• Strict access control lists and multi-factor authentication
• Secure enterprise-grade datacentres and cloud architecture

While we enforce strict industry standards, no method of transmission over the internet can be guaranteed as 100% immune to vulnerabilities.

Your Rights & Privacy Choices

Depending on your location, you hold specific statutory rights regarding your personal information.

• Access: Request a copy of the personal information we hold about you
• Rectification: Ask us to amend inaccurate or incomplete details
• Erasure: Request that we delete your personal information
• Data Portability: Request transfer of your data to another provider
• Opt-Out: Unsubscribe from promotional and marketing communications

To exercise any of these privacy rights, please reach out to our team via the contact details below.

Contact Our Privacy Team

If you have questions regarding this Privacy Policy or how your data is handled, please get in touch:

Support Desk: https://support.entireweb.com/